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Minimum qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customer-facing role working with stakeholders, managing customer technical implementation or transformation programs. Experience in working across business units internally and at enterprises. Experience in translating business requirements into technological solutions. Preferred qualifications: Experience with supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting. Experience in application, or workload migration to public cloud providers. Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Ability to travel domestically and internationally 25% of the time as needed. About the jobThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. In this role, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the technical facts of Cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Chrome, etc. You will engage with stakeholder groups, including executives of enterprises and a cross-functional and geographically team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customers' needs to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum. Develop relationships with stakeholders to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs. Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering teams to ensure customer success. Work with customers and support to guide issues or escalations to resolution. Develop best practices and assets based on learnings from customer engagements to support initiatives through partners and accelerate cloud adoption. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

We are looking for an experienced staff in related work which willing to learn and grow together

We are looking for an experienced staff in related work which willing to learn and grow together

【品牌介紹】※您想為來自全球最大的互聯網品牌之一的客戶提供支援嗎？※ 您是一位熱衷於服務他人的專業顧問嗎？※歡迎加入法國上市上櫃全球商業服務公司的行列！◎公司提供專業客戶服務，成立於1978年，總部位於法國巴黎，專注於外包全渠道客戶服務體驗與管理。在全球範圍內提供技術支持、客戶拓展、產品或服務使用上的後續關懷、市場調查、數位解決方案、社交媒體經營拓展等多式服務。◎ 我們在全球擁有超過 410,000 名充滿靈感和熱情的員工，透過使用300多種不同的語言的規模和影響力，使我們能夠成為服務整個社區、所有大眾和全球環境的力量。◎我們提供最先進的數位化商業服務，幫助世界上所有最優秀的品牌以有意義和永續經營的方式簡化其業務。◎我們提供從前台客戶服務到後台功能的全面人工智能驅動服務組合，包括幫助在線用戶和捍衛品牌信任和安全服務。◎企業曾數度榮獲全球最佳工作環境※※※歡迎想累積國際知名企業工作經驗與對客戶服務有熱忱的你加入我們※※※【職缺說明】1. 透過可用的通訊管道（聊天、電話和電子郵件）及時為客戶提供支援。2. 確保所有客戶服務過程是即時且專業的，同時提供客製化服務。 3. 具備關於負責專案的豐富知識，能有效地回答客戶問題或提供即時口譯。 4. 達到甚至超越客戶和管理層設立的目標或要求。5. 持續精進與學習，隨時有最新的產業知識，並與團隊交流。 【薪資待遇】1. 試用期薪資RM 4,0002.過試用期基本薪資 RM 7,000 (加班另計加班費)【工作時間】1. 每週工作五天，一週休息兩天，夜班工作上班時間 : 晚上19:00~凌晨02:00下班時間 : 凌晨 04:00~上午11:002. 每次上班時間為9小時，中間休息1小時【其他福利】1. 企業提供醫療保險2. 企業提供10天年假及病假3. 提供遠端網路津貼 60 RM4. 提供租屋津貼 600 RM 5. 提供去程機票6. 職務錄取後企業協助辦理工作簽證，完整提供前往海外企業任職之協助(如租屋)7. 提供良好升遷管道【工作地點】1. 為全遠端工作，工作地需位於馬來西亞境內

At Wisdomise we're revolutionizing the way individuals engage with digital assets and financial markets. As an all-in-one, AI-powered platform, our mission is to democratize wealth creation by providing curated intelligence and exposure to investment opportunities. With a dedicated team of over 20 data scientists, AI specialists, software engineers, blockchain developers, and quant traders, we're committed to making financial markets more accessible and profitable for our users and partners. Join us on this journey as we pave the way for smarter investing and greater financial empowerment worldwide. As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. You will serve as the frontline support for our products/services, assisting customers with questions, concerns, and technical problems. Your role will involve providing prompt and courteous responses, troubleshooting issues, and escalating complex cases to higher levels of support when necessary. Additionally, you will maintain detailed records of interactions and contribute to improving the overall customer experience. Also this is a remote position and candidates can work from anywhere. Responsibilities: Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.Provide accurate information about products/services, features, and policies.Assist customers with account setup, troubleshooting technical issues, and navigating our platform or website.Troubleshoot and resolve common problems independently, escalating complex issues to senior support staff or technical specialists as needed.Document customer interactions, including the nature of the inquiry, actions taken, and resolutions provided, in our CRM system or ticketing software.Follow up with customers to ensure their issues are fully resolved and their needs are met.Collaborate with other team members, including sales, product development, and technical teams, to address customer concerns and improve product/service offerings.Stay informed about product updates, new features, and industry trends to better assist customers and provide accurate information.Identify opportunities for process improvements and share feedback with the management team to enhance the overall customer support experience.Maintain a positive and empathetic attitude towards customers, demonstrating patience and understanding in all interactions.

🚀 我們正在尋找一位能帶領團隊、優化流程，並推動跨國客服營運成長的專業經理人！ 這是一份100% 遠距工作的機會，與全球團隊協作，管理來自不同國家的客服團隊，確保服務品質與效率同時提升。 如果你熟悉CRM 系統，並擅長客服管理，這份工作將讓你發揮最大價值。 📌【工作內容】 營運管理：監督客服團隊的日常運營，確保服務交付高效、合規，並提升客戶滿意度。流程最佳化：制定並實施標準作業流程（SOP），特別是驗證流程（如年齡或內容審核），提升效率，減少錯誤率。工作分配與交接：協調任務分配（如2天內完成交接），確保流程順暢無縫銜接。團隊管理：負責招募、培訓與指導客服團隊，提升整體績效，營造正向的團隊文化。預算與資源管理：管理營運預算，優化人力與技術資源配置（如CRM工具），提升成本效益。績效監控：追蹤關鍵績效指標（KPI），如回應時間、對話量與顧客滿意度，並依據數據持續優化服務策略。合規管理：確保營運流程符合相關勞動法規及公司政策，包括驗證審核標準、內容合規性等。✅【任職要求】 優秀的領導能力、溝通能力與問題解決能力。 熟悉CRM 系統（如Zendesk、Salesforce）及資料分析工具。 有管理遠端團隊的經驗，熟悉遠端員工管理、流程優化及系統操作中英雙語能力佳，溝通表達順暢 ✅ 【福利待遇】 具競爭力的薪資及績效獎金。在充滿活力的行業中獲得職業發展的機會。拓展全球業務關係的國際化工作環境。彈性的工作環境，遠距辦公的彈性。

崗位職責： 1. 宣傳管道找尋和內容制定（文案，海報設計，流程設計等） 2. 與運營團隊討論出合適的活動，並製作適合活動的圖文/影片以吸引用戶。 3. 透過不同圖文/影片，用 AB樣本測試方式，找到符合最多用戶審美圖文。 4. 製作最新幣圈時事梗圖發布於社群，並同時監控圖文數據。 5. 與團隊溝通合作，同時了解發布圖文/影片回饋數據分析。

About the Company: Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions. At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.Please apply directly here:https://agridence-pte-ltd.breezy.hr/p/162a8a0625e7-helpdesk-operations-management-kuala-lumpur-malaysia?state=published Job Summary: The Helpdesk Operations role will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to the customers. This incumbent is also responsible for delivery exceptional customer service and effectively resolving technical issues. Key Responsibilities: Daily usage of Helpdesk ticketing system (Zendesk), ensuring efficient ticket routing, prioritization, resolution, in line with required service level agreement.Provide customer assistance through a variety of channels – email, webform and webchat. Ensure that the customers’ issues are resolves effectively.Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences.Establish, maintain and review key performance indicators (KPIs) to measure team performance, service quality, and customer satisfaction to ensure they are aligned with evolving business needs.Stay up-to-date on emerging technologies and industry best practices in IT support, implementing innovative solutions to improve service delivery.Work with internal teams in helping customers through their onboarding and continuous education of new functions that the Company is offering on the online platform that the Company has built for the customer. Communication and Collaboration: Foster strong communication channels within the Helpdesk team and collaborate effectively with other departments (Product team, Technical team, external client support teams) to ensure seamless technical support across the organization.Act as a liaison between the Helpdesk team and customers, managing expectations and ensuring timely resolution of technical issues.Effectively communicate complex technical information to non-technical audiences, providing clear and concise explanations.Identify Frequently Asked Questions (FAQ) and turning it into resources which would be helpful to customers when they counter any issues. Technical Expertise: Possess a strong understanding of IT service management principlesMaintain a working knowledge of various software and hardware systems commonly used within the organization.Effectively troubleshoot and diagnose technical issues, escalating complex problems to the appropriate teams for resolution. Qualifications and skills About 2-4 years of relevant experience. Those with more years of experience will be considered for Senior Executive role.Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in Mandarin (a must to liase with Chinese speaking associates) and English language. Proficiency in Spanish, French, Thai or Malay is desirable but not compulsory.Proficiency in MS Office Suite, and familiarity with Zendesk ticketing system are preferred but not required. This role is to be based in Kuala Lumpur Malaysia and opens to Malaysians or candidates who do not require any sponsorship to work in Malaysia.

Provide exceptional customer support via email, WhatsApp, chatbotand phone, ensuring prompt and professional responses.Handle customer inquiries related to account setup, transactions, disputes, and product features.Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.Resolve transaction disputes and provide clear guidance on payment processes and company policies.Verify customer identities and support KYC processes.Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.Educate customers on platform features, security policies, and troubleshooting steps.Maintain accurate records of customer interactions to improve service quality.Stay updated on industry regulations and company policies to provide accurate information.

Review stocks, merchandise, restock and perform physical stocktakes.Delivery excellent customer service with good product knowledge.Assist with cashiering as and when required.Maintain security in shop and housekeeping such as simple cleaning of shop, shelves and products.Any other duties assigned from time to time by the Superior and Management.