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The incumbent plays a key part in influencing short term targets while collaborating with regional teams. You will demonstrate leadership in communicating Substation Protection and Control System (PAC) Solutions Services to customers and acceptance of GE Vernova offerings. You must also provide the experience, expertise and knowledge of Standards/ GE Vernova offerings and Customers requirements to solve problems involving Substation Control schemes. Effective business development and communication, both internally and externally are critical to the success of this role.Roles and Responsibilities Predominately a technical role with strong emphasis on customer relationships to achieve homologated offerings and customer focused solutions.Execute the design, analysis, or evaluation of assigned individual and team projects using sound engineering principles and adhering to business standards, practices, procedures, and product /program requirements.Provide technical support to personnel/ cross functional teams supporting the assigned products and offering.Develop action plans with guidance to respond to issues, approvals of new solutions and increasing market share with existing products.Participate on teams assigned to address organizational initiatives and generic issues.Recommend, with guidance, the approach to meet the technical and program requirements with a focus on the development and growth of Grid Automation business.Participate and present or review in technical and program reviews.Present to customers (internal/external/channels) on new offerings and developments including feedback on products gaps and features needed in the GE Vernova offering to exceed market expectations.Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures.Build Customer relationships focus on technical aspects to promote market growth.Provide technical co-ordination between Central Product Line, Regional Sales, Tendering and Application teams with Channel Partners and Customers in area of expertise.

At Wisdomise we're revolutionizing the way individuals engage with digital assets and financial markets. As an all-in-one, AI-powered platform, our mission is to democratize wealth creation by providing curated intelligence and exposure to investment opportunities. With a dedicated team of over 20 data scientists, AI specialists, software engineers, blockchain developers, and quant traders, we're committed to making financial markets more accessible and profitable for our users and partners. Join us on this journey as we pave the way for smarter investing and greater financial empowerment worldwide. As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. You will serve as the frontline support for our products/services, assisting customers with questions, concerns, and technical problems. Your role will involve providing prompt and courteous responses, troubleshooting issues, and escalating complex cases to higher levels of support when necessary. Additionally, you will maintain detailed records of interactions and contribute to improving the overall customer experience. Also this is a remote position and candidates can work from anywhere. Responsibilities: Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.Provide accurate information about products/services, features, and policies.Assist customers with account setup, troubleshooting technical issues, and navigating our platform or website.Troubleshoot and resolve common problems independently, escalating complex issues to senior support staff or technical specialists as needed.Document customer interactions, including the nature of the inquiry, actions taken, and resolutions provided, in our CRM system or ticketing software.Follow up with customers to ensure their issues are fully resolved and their needs are met.Collaborate with other team members, including sales, product development, and technical teams, to address customer concerns and improve product/service offerings.Stay informed about product updates, new features, and industry trends to better assist customers and provide accurate information.Identify opportunities for process improvements and share feedback with the management team to enhance the overall customer support experience.Maintain a positive and empathetic attitude towards customers, demonstrating patience and understanding in all interactions.

・Customer Service: Assisting and providing guidance to customers who visit the store.・Maintaining cleanliness of the store.・Managing sales.Training Program::Classroom Training: Learn product knowledge and customer service techniques.OJT（On-the-Job Training）: Acquire appraisal skills through actual work.Career Path:Performance-based: A fair evaluation system based on performance, not seniority.Company Characteristics::Leading the reuse industry in Japan in terms of number of stores and customer satisfaction with purchase prices.Stability and Growth: As a stable and growing Japanese company, there are opportunities for career advancement.