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Customer Service Executive
Job updated about 1 year ago
The employer was active 6 months ago
Job Description
- Provide exceptional customer support via email, WhatsApp, chatbot and phone, ensuring prompt and professional responses.
- Handle customer inquiries related to account setup, transactions, disputes, and product features.
- Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.
- Resolve transaction disputes and provide clear guidance on payment processes and company policies.
- Verify customer identities and support KYC processes.
- Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.
- Educate customers on platform features, security policies, and troubleshooting steps.
- Maintain accurate records of customer interactions to improve service quality.
- Stay updated on industry regulations and company policies to provide accurate information.
Requirements
- Fluent in Mandarin and English (both spoken and written) – this is a mandatory requirement.
- 1-3 years of experience in customer service, preferably in fintech, banking, or digital payments.
- Strong problem-solving skills and the ability to handle customer concerns professionally.
- Familiarity with CRM systems and customer service tools is an advantage.
- Basic knowledge of payment processing, KYC procedures, and compliance regulations.
- Ability to work in a fast-paced environment.
5,000 ~ 9,000 MYR / month
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LOOKCARD LAB SDN BHD
FinTech / InsurTech
11 ~ 50 people
About us
Lookcard Lab serves as the strategic research, development, and operational division of Lookcard Limited, dedicated to advancing next-generation financial technologies. As the backbone of LookCard’s ecosystem, the division spearheads product innovation, blockchain integration, and financial security enhancements, ensuring LookCard remains at the forefront of digital payment solutions and decentralized finance (DeFi) applications. Lookcard Lab is committed to bridging the gap between traditional financial systems and blockchain-based technologies, developing solutions that enhance security, accessibility, and efficiency in global transactions.