LOOKCARD LAB SDN BHD

Manage and grow relationships with resellers, ensuring they have the tools and support needed to succeed.Onboard new resellers and provide training on product offerings, sales strategies, and commission structures.Monitor reseller performance, analyze sales data, and implement strategies to increase engagement.Identify new partnership opportunities to expand the reseller network.Act as the main point of contact for resellers, addressing inquiries and resolving issues.Collaborate with sales, marketing, and support teams to optimize the reseller program.Track performance metrics and provide reports on reseller growth, revenue, and market trends.Stay updated on industry developments to enhance reseller success and program competitiveness.

Develop and execute content strategies across digital platforms (web, social media, email, newsletter, in-appetc.).Create, curate, and optimize content in Mandarin and English to drive engagement and conversions.Ensure brand consistency across all communication channels.Conduct market research to understand customer needs and trends.Optimize content for SEO and analyze performance metrics.Collaborate with marketing, product, and design teams to align content with business goals.Manage localization and translation efforts to ensure cultural relevance.

Provide exceptional customer support via email, WhatsApp, chatbotand phone, ensuring prompt and professional responses.Handle customer inquiries related to account setup, transactions, disputes, and product features.Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.Resolve transaction disputes and provide clear guidance on payment processes and company policies.Verify customer identities and support KYC processes.Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.Educate customers on platform features, security policies, and troubleshooting steps.Maintain accurate records of customer interactions to improve service quality.Stay updated on industry regulations and company policies to provide accurate information.