FWD

The FWD Summer Internship Program offers students and fresh-graduates from all majors an exciting and differentiated experience with FWD Vietnam. The program will also equip you with necessary knowledge and skills in corporate world that will support your career success in the future. We welcome you as a full-time contributor and an important part of the team where you will: Have an opportunity to support in the development of ideas, projects and strategies for the company to pursue the vision of changing the way people feel about insurance.Collaborate with team members and stakeholders on how to improve processes and maximize our efficiency.Get an inside view of what we do, why we do, and the people that make FWD a great place to work. We are open opportunities in following functions:Business StrategyBusiness OperationData AnalysisActuarial ServicesHuman ResourcesMarketingLegal, Compliance Risk ManagementFinanceInformation Technology

You may submit your resume in this link so we can find suitable role in the following departments 1. IT Governance Security: Create simple AI user guides (quick tips, FAQs, and basic training materials) for non-technical users.Research industry trends, use cases, and best practices for AI in business.Identify repetitive/manual work and suggest simple automation ideas to improve productivity.Draft, test, and improve prompts for common tasks (docs, reports, analysis, emails) with team guidance.Support Responsible AI / data governance work (fill templates, collect evidence, and map controls) under guidance.Track key IT compliance/regulatory updates and summarize what matters to the team. 2. IT Business Analysis: Be involved in project phases from business requirement to system implementation as business analyst role.Perform system testing for projects of applying new technologies into business process.Document system requirement based on business need; illustrate system visualization (UI) by available tools.Other tasks as assigned by line manager. 3. IT Quality Control Review requirements, business rules, and design documentsDesign and execute test cases Perform functional, regression, smoke, and UAT support testingIdentify, log, track, and verify bugs using defect management toolsValidate UI, and integration flows Verify fixes and perform re-testingEnsure quality across different environments Collaborate closely with developers, BAs

You may submit your resume in this link so we can find suitable role in the following departments 1. Financial Planning: Assist in preparing monthly cost center reports, OPEX tracking, and variance analysisSupport analysis of actual spending breakdown by cost nature/ categoryHandle data collection, reconciliation, and preparation of Excel/Power BI reportsSupport the enhancement of month-end closing, automation of Payment processes, and other initiatives (Excel/Power BI/VBA).Other tasks as assigned by line manager 2. Financial Reporting: Support preparation of local statutory and management reports in compliance with Vietnamese Accounting Standards (VAS) and company policiesAssist in month-end closing activities, including data collection, checking, and reconciliationParticipate in process improvement and reporting automation initiatives (Excel, Power BI, VBA, etc.)Other tasks as assigned by line manager. 3. Internal Audit: Support line manager to set up and participate in walkthroughs to understand business processes and internal controls. Follow up with stakeholders to obtain supporting documents and clarify outstanding items or issues as required. Assist line manager with audit reviews and perform basic audit testing (e.g. sampling, data analytics, document reviews) and document results in audit working papers in line with audit standards.Issue closure: For selected issue closures as requested by line manager, obtain and review supporting documents to assess the effectiveness of the implemented remediation actions. Other tasks as required.

You may submit your resume in this link so we can find suitable role in the following departments 1. Risk Management: Provide support for Business-as-Usual (BAU) activities, including incident reporting and monthly and quarterly risk reporting.Support Internal Control over Financial Reporting (ICFR) activities by assisting with documentation review and validation.Contribute to Risk Awareness Week initiatives by brainstorming new ideas, designing quiz platforms, consolidating and analysing results, preparing content for Workplace/Spotlight, and coordinating gift orders and delivery.Support Business Continuity Management (BCM) activities, including Business Impact Analysis (BIA), Business Continuity Plan (BCP), and Call Tree exercises, in line with guidance from the line manager or supervisor.Arrange monthly risk induction sessions or ad-hoc risk training as required. 2. Compliance: Support the implementation of compliance initiatives through coordination, meeting arrangements, and project follow-up.Assist in monitoring regulatory updates, especially on Distribution Governance (Conduct), and track compliance status with relevant departments.Help conduct compliance risk assessments to identify potential regulatory and conduct risks.Support preparation of compliance materials, including document translation and training materials on key compliance topics.Coordinate with internal departments to collect and consolidate information for compliance reviews and projects. 3. Legal: Support in preparing recording the regal's documentsStudying regal's issues relating to the company operationOther tasks as assigned by line manager.

You may submit your resume in this link so we can find suitable role in the following departments 1. Brand Marketing: Brand Campaign Support: Assist in planning, implementing, and monitoring brand initiatives and integrated marketing campaigns.Brand Monitoring: Track brand performance and report on campaign effectiveness; conduct market, competitor, and customer insights research to support brand strategy.Administrative Support: Assist with event organization, vendor management, and internal brand communication tasks.Cross-functional Coordination: Collaborate closely with cross-functional teams (Agency, Bancassurance, CX, etc.) to implement projects. 2. Social Media and Digital Marketing: Support the Marketing team in implementing content for FWD’s social media channels (Facebook, TikTok, internal platforms if any).Assist in drafting captions and short content following brand guidelines; check basic formatting, spelling, and visuals before posting.Help track posting schedules and compile simple performance metrics (engagement, reactions).Support administrative and coordination tasks such as preparing documents, checklists, and timelines for marketing activities.Assist in communication and progress updates with external partners such as agencies, production vendorsParticipate in internal training sessions to understand the brand, products, and marketing processes. 3. Customer Experience: Support drafting and reviewing customer communication materials (email, message content, simple announcements, internal CX updates).Assist in coordinating CX initiatives, campaigns, and internal programs to promote customer-centric culture.Support organizing CX-related events, workshops, roadshows, or sharing sessions (planning, materials, coordination).Support preparation of simple presentations, communication decks, and engagement materials.Assist CX team in preparing VOC insights Report for internal CX initiativeProvide general support for ongoing CX projects as assigned. 4. Customer Care: Support execution of care activities for corporate and individual customers..Support Customer Care projects including tracking progress, consolidating information and preparing basic documentation. Collect, consolidate and maintain customer care data; support daily/monthly reports and dashboards. .Support coordination with internal teams and external vendors for customer care activities. Perform additional duties as assigned to support the overall customer experience strategy. - Implement and support daily assigned tasks related to customer care.

You may submit your resume in this link so we can find suitable role in the following departments 1. Employer Branding/Employee Engagement: Prepare and design internal communications following HR directions. Monitor the projects’ agenda and action plans to ensure all agreed timelines are met; Work with vendors, internal stakeholders to arrange logistics and deliver on-site executions of HR program/ event/ campaign/ contests. Join project planning for youth and in charge of projects fit with his/her abilities.Propose a new idea and implementation to promote FWD as Employer of choice for students 2. Bancassurance Recruitment: Post job advertisements on recruitment platforms (Facebook, LinkedIn, job sites, etc.).Source and screen candidates’ CVs based on defined requirements.Proactively source candidates through online and offline channels.Contact candidates and coordinate interview schedules with Hiring Managers.Support recruitment activities such as job fairs and recruitment campaigns.Assist with other tasks assigned by the Recruitment team.

You may submit your resume in this link so we can find suitable role in the following departments 1. Pricing: Conduct User Acceptance Testing (UAT) for both front-end and back-end systems for new products. Develop test script, test scenario and work with various departments to meet TATPerform market intelligence analysis upon request to support pricing strategiesMaintain and develop Sale Illustration spreadsheet for new productsAssist in data preparation, validation, and reconciliation for pricingSupport CR/Sale team upon Customer queries on product feature, annual fund report, etc to ensure customer TATAssist with ad-hoc analyses related to product development or management requests. 2. Valuation: Provide support in the review of model governance and valuation processSupport BAU reporting process including data checking, reserve calculation, persistency reports, and MOF reportsBuild and enhance tools to improve efficiency and analytical capacitiesPerform other tasks assigned by supervisor to meet operational and/or other requirements.

You may submit your resume in this link so we can find suitable role in the following departments 1. Data Digital: Support to build impactful insights by analyzing data and developing interactive Power BI dashboards to drive business decisions.Explore and apply modern data technologies (e.g., AI copilots, Power Automate, Data Lake) to enhance team productivity and streamline data workflows.Contribute to the design and documentation of scalable data frameworks used across the organization.Collaborate with cross-functional teams to solve real business problems through data-driven approaches.Perform ad-hoc tasks and initiatives assigned by the line manager, with opportunities to learn and grow rapidly. 2. Distribution Planning, Reporting, Compensation Contest​: Support in data management and periodic reports.Provide analysis about sales performance and effectiveness of sales contest and promotion.Develop tools and dashboards to calculate agent income, incentive and costing model.Assist in preparing contest memo, presentation decks and other documents.Participate in system enhancement projects and other initiatives (if any).Other tasks as assigned by line manager. 3. Bancassurance Business Quality: Works directly with Banca Quality Assurance team to identify risks, implement controls to manage these risks, test control effectiveness and report regularly on any risks, incidents or issues relating to partnership sales quality.Support in maintain data availability from different sources for further analysis.Support in develop and evaluate comprehensive sales quality analyses combining new sales and renewal sales data, and/or develop an approach to continuously monitoring sales quality.Support in re-organizing the controlled document system into functional buckets. 4. Digital Commerce: Support analysis of end-to-end digital customer journeys across websites, mobile apps, and embeded platformsAssist in eliciting, clarifying, and documenting business and user requirements under guidanceCollaborate with Product, IT, Marketing, Data, and Operations teams to support deliverySupport UAT preparation, execution, defect logging, and follow-up resolutionSupport project management activities including task tracking, risk follow-up, and reportingLeverage AI-assisted tools responsibly to streamline analysis, documentation, reporting, and repetitive tasks

You may submit your resume in this link so we can find suitable role in the following departments 1. Policy Services: Support in preparing guidelines for Customer/Frontline/Agent, related to policy change and policy payment.Assist in policy services AML tasks.Other assigned tasks by line manager. 2. New Business Underwriting: Check AML alerts for new business casesPerform admin checking to support underwriting assessmentPrepare and issue underwriting correspondence: Declined / Postponed / NTU / Withdrawn lettersPrepare and manage LCA (Letter of Conditional Acceptance)Receive, verify, and store medical invoices and clinic billing documents AND upload, archive Customer and Corporate documentsSupport Underwriting team in daily operations and audit/document requests. 3. Claims: Receive and register claim requests into the claim systemCheck clarity and legibility of claim document images (medical records, invoices, reports).Store claim documents according to internal filing guidelines.Support other tasks of the department. 4. Corporate Sales: Prepare documents and consolidate information from internal departments as requested.Support system testing activities, including test cases and defect tracking.Coordinate task progress and follow up with stakeholders when needed.Assist in drafting standard contracts and handling administrative documents.

You may submit your resume in this link so we can find suitable role in the following departments 1. Agency Business Development Project: Support the setup and execution of internal systems, processes, and governance frameworks for the Full time Agency Model and Agency Partnership projects during the initial rollout and pilot phases, ensuring alignment with business objectives and operational readiness.Assist in monitoring and tracking pilot performance, key KPIs, and progress milestones, consolidating data and preparing basic performance summaries and reports to support management review and decision making.Coordinate closely with cross functional internal teams (e.g. Operations, Finance, IT, Training, Marketing) to follow up on assigned tasks, manage timelines, and ensure data accuracy, system readiness, and smooth implementation.Support the documentation of workflows, operating procedures, guidelines, and key learnings from pilot initiatives, providing a structured knowledge base to facilitate evaluation, continuous improvement, and future scaling of the model. 2. Agency Strategy Planning: Supporting the Implementation of Agency InitiativesSupport planning and execution of agency initiatives and projects.Track progress and prepare updates for the Manager. Conduct basic research and data collection to support decisions.Prepare meeting materials including agendas, presentations, and reports.Ensure documents are accurate and shared on time.Support coordination of virtual and in‑person meetings.Build and maintain cost models for budgeting and planning purposes.Analyze data and prepare basic cost projections.Assist with data analysis, scenario modelling, and presentation preparation. 3. Corporate Strategy: Assist in the development and dissemination of weekly, quarterly, and annual strategic reports, performance reports, and trend analysis for business unit meetings and management reviews.Assist in conducting research and analysis to support the development of strategic plans and initiatives.Collaborate with team members to gather and analyze data on market trends, competitor activities, etc.Support the preparation of reports, presentations, and other materials for strategic planning meetings and senior management reviews.Gain hands-on experience in strategic planning methodologies and practices within the life insurance industry. 4. Bancassurance Partnership Management: Assist in collecting and analyzing data related to partnership performance and market trends.Support in preparing reports, presentations, and meeting materials.Draft memos to partners including product updates, operational guidelines and other official announcements.Assist in coordinating meetings and events with our partners.Collaborate with cross-functional teams to support ongoing projects.Support partner engagement activities on occasions. 5. Product Development: Support preparation and updating of product documents (product information, basic rules, system and testing materials).Assist in system testing by preparing test scenarios, recording User Acceptance Testing results, and tracking issues.Support project coordination by tracking assigned tasks, updating progress.Support coordination with IT and Operations during system setup and product implementation.Help track implementation progress and summarize issues for the team.Assist with basic inquiries from internal teams using available product documents.