WFH - Customer Service QA Specialist (Chinese Speaker) | Thailand

Key Responsibilities:

- Monitor and evaluate customer service interactions (calls, chats, emails).

- Identify trends and suggest improvements in service quality.

- Work with team leads & trainers to enhance processes.

- Create performance reports & recommend action plans.

- Support KPI improvement (CSAT, FCR, NPS, etc.).


Ideal Profile:

- Fluent in Mandarin or English (both required).

- Experience in customer service or QA preferred, but fresh graduates welcome.

- Strong problem-solving & communication skills.

- Detail-oriented, able to give clear feedback.

- Must have personal computer