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WFH - Customer Service QA Specialist (Chinese Speaker) | Thailand
Job updated 7 months ago
The employer was active 20 days ago
Job Description
Key Responsibilities:
- Monitor and evaluate customer service interactions (calls, chats, emails).
- Identify trends and suggest improvements in service quality.
- Work with team leads & trainers to enhance processes.
- Create performance reports & recommend action plans.
- Support KPI improvement (CSAT, FCR, NPS, etc.).
Ideal Profile:
- Fluent in Mandarin or English (both required).
- Experience in customer service or QA preferred, but fresh graduates welcome.
- Strong problem-solving & communication skills.
- Detail-oriented, able to give clear feedback.
- Must have personal computer
300 ~ 500 USD / month
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About us
阿蒂瑪有限公司成立於民國2024年，以數據為主軸，為各遊戲平台及電商提供精準廣告投放，致力打造精準廣告行銷模式
在碎片化的網路時代裡，我們透過數據科學的方法，洞悉產業脈絡，收納來自四方的數位足跡，在擬定媒體策略的同時，也探索內容思維的軟性投射，不單精準，且更具深度。