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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.This is a hands-on technical support role requiring physical testing and troubleshooting of devices in a lab environment, and fluency as a native French speaker.Hybrid role: Monday, Tuesday, Wednesday on site in Mahon, Cork.The Role:Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities?  We are searching for a native French speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems.  The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.  At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. May be called on to setup and maintain a Lab in the local area.You will also enjoy opportunities to advance your Career in a diverse environment.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:Resolve technically complex support issues reported by the customers and/or other team members. Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.Own the technical relationship with customers and manage their expectations.Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide ad hoc feedback about trends and new issuesOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.Deliver consistent customer experience that meets or exceeds our commitments.Be compassionate, respectful and honest Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Expert knowledge of video conferencing and AV productsExpert/Advance knowledge of windows and Mac OS  Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google MeetAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones) desirableFamiliarity with IOS devices desirableExcellent communications both verbal, oral and interpersonal skills.Excellent customer service skills. Demonstrated ability to quickly learn and troubleshoot new technologies Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.  Professional level English and French skills, spoken and written.  Second European language is desirable.In addition, preferable skills and behaviors include:Minimum 3 years of experience in a technical support capacity, with at least 2 years videoconference (VC) troubleshooting experienceMinimum 2 years of providing remote technical support1yr providing high-touch support to Enterprise accountsTechnical certifications beneficial, but not requiredEducation:Bachelor’s degree in Computer or Electronic and CommunicationEngineering or equivalent degree/experience preferred.Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams, and headsets) and software, as well as escalations from our Tier 1 team.Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and Bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus.Primary Job ResponsibilitiesTroubleshoot software, connectivity, and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support teamAssist the Tier 1 support team by guiding them to resolve tickets without escalationProvide ad-hoc feedback about trends, new issues, and the voice of the customerIn periods of low technical support volume, assist with related projectsMinimum QualificationsMinimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phoneMinimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB productsMinimum 2 years providing support for software used with hardwareExperience providing support for IT/office usersFluent (written and spoken) in English and [adjust language by region]Helpful Knowledge and SkillsExperience quickly learning how to troubleshoot new technologies and communicate them to othersStrong knowledge of USB, wireless, and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systemsKnowledge of common IT office equipment, technology, standards, and technologyExcellent communication skillsStrong and verifiable understanding of customer care processes and techniquesExperience in QA and SQA  testingExperience in Confluence/Asana and other knowledge management systems Education4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role:The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.Your Contribution:- Troubleshooting video conference system issues via phone, email, and chat.- Resolving escalated support tickets from the Tier 1 support team.- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.- Assisting with related projects during periods of low technical support volume.- Suggesting process improvements when opportunities are identified.Your Qualifications and Skills:- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.- Fluent in English, with strong written and verbal communication skills.- Strong and verifiable knowledge of customer care processes and techniques.- Experience with Salesforce/Oracle/Zendesk support ticketing systems.- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.- Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.Compensation:This position offers an annual base salary typically between $70,000 and $ 85000.  Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.   Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.  #LI-SN1Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires communicating with clients and stakeholders locally and internationally. Preferred qualifications: MBA or Master's degree. Experience with sales in consulting, sales enablement, or alternatively in mid-market, small business, apps, agency, acquisitions, and or onboarding sales. Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail. Ability to synthesize complex messages, data sets/signals and insights into executive-ready communications. Ability to build relationships, manage and influence executive, cross-functional stakeholders. Excellent business planning, project management, problem-solving and analysis skills, combined with business judgment and communication skills. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As the gTech Service Manager, you will be an executive customer engagement and activation lead driving adoption of essential access and security solutions to Google’s clients. In this role, you’ll lead engagements with key customers to enable the adoption of security protocols, ensuring secure and compliant long term success in a risk landscape. You will guide clients through the end-to-end process from discovery/assessment, to rollout, to monitoring and compliance. Your work will ensure our most important partners are successful, stable, and see Google as the premier platform for their advertising investments.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Serve as the advocate for gTech services across Customer Experience operations for markets in the EMEA region for Google Customer Solutions (GCS) Acquisitions. Engage effectively with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business. Manage and represent gTech relationships by collaborating extensively with cross-functional teams to represent a unified gTech point of view with the GCS business. Keep apprised of the latest shifts in sales strategies, incentives, barriers, and feedback to inform gTech solutions design and delivery. Conduct opportunity analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Preferred qualifications: Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, security. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building long-term technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, penetration testing). About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting specific business motions. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role: The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations by focusing on vendor management and championing performance excellence initiatives. Based in India, this role will lead vendor oversight while driving systematic improvements to ensure quality, scalability, and alignment with organizational CX goals.You’ll play a vital role, managing CX vendors with a keen focus on delivering best-in-class customer service and acting as an ambassador for improving process and performance standards across the CX organization.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:Lead and oversee the operations of a key CX vendor(s), ensuring that service delivery meets performance standards and business goals.Evaluate and manage vendor KPIs, performance agreements, and operational issue resolution to ensure smooth and consistent delivery of customer care services.Continuously collaborate with vendors to streamline processes, remove bottlenecks, and ensure alignment with Logitech’s customer-focused methodologies.Prepare and execute periodic reviews, calibrations, and other performance assessments to identify areas for improvement and drive results.Serve as the main point of contact for vendor partnerships, ensuring day-to-day operational efficiency.Develop and implement global CX performance optimization standards based on findings and best practices established in operations.Partner with Logitech’s global and regional CX teams to identify operational inefficiencies or gaps and implement systemic solutions to raise quality and consistency.Create and roll out performance dashboards, setting a global standard for metrics tracking and reporting across all partner teams.Foster knowledge-sharing between vendors globally to improve methodologies and benchmark performances.Collaborate with internal teams on CX strategy alignment, ensuring performance excellence contributes to Logitech’s overall CX objectives.Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Minimum 5 to 10 years of experience. Strong experience in managing BPO/third-party vendor operations, with direct responsibility for performance oversight and KPI/SLA management.A proven track record of driving operational excellence and performance improvements in customer experience or service delivery environments.Familiarity with managing CX vendor partnerships and collaborating on global initiatives.Expertise in using data-driven insights and dashboards to monitor, report, and optimize performance.Strong organizational and multitasking skills to manage local partnerships while implementing global performance initiatives.Confidence and skill in communicating and collaborating across all levels of the organization.Fluency in English; proficiency in additional Indian languages is a bonus.In addition, preferable skills and behaviors include:General understanding of global CX trends and practices to benchmark effectively.Ability to identify operational risks and propose forward-thinking solutions.High enthusiasm, coupled with an ability to rally and inspire partner teams globally. Education:Bachelor’s degree or equivalent experience in a relevant field.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India.Minimum qualifications: Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. 10 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role. Experience with apache spark and data warehouse solutions (e.g., teradata, netezza, vertica, SQL server, and big data technologies). Experience with data systems architecture. Preferred qualifications: Master's degree in Computer Science or a related field. Experience developing data warehousing, data lakes, batch, or real-time event processing and ETL workflow solutions, including architecture design, implementing, tuning, schema design, query and distributed systems. Experience with technical sales or professional consulting in cloud computing, data, information life-cycle management, and big data. Experience with coding languages (e.g., Python, JavaScript, C++, Scala, R, or Go). Knowledge of Linux, Web 2.0 development platforms, solutions, and related technologies (e.g., HTTP, Basic/NTLM,sessions, XML/XSLT/XHTML/HTML). Understanding of DNS, TCP, firewalls, proxy servers, DMZ, load balancing, VPN, VPC. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineer, you will partner with technical business teams as a data analytics subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database migrations, data back ends and all aspects of the data lifecycle. You will use your experience and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Support local business teams in pursuit of key business opportunities, engaging customers to address aspects of the data lifecycle. Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements. Take responsibility for leading technical projects, including activities such as technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources. Work with Google Cloud Platform products to demonstrate and prototype integrations in customer/partner environments. Travel as required. Prepare and deliver product messaging in an effort to highlight the Google Cloud Platform value proposition, using techniques that include whiteboard and slide presentations, product demonstrations, white papers and request for information (RFI) response documents. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience promoting technical solutions in Cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience with security concepts (e.g., encryption, identity management, access control, attack vectors). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.