Cake 找工作

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience promoting technical solutions in Cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience with security concepts (e.g., encryption, identity management, access control, attack vectors). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Leadership experience, such as people management, team lead, mentorship, or coaching. Experience with AI technologies or concepts, cloud, and on-premise technologies. Experience leading technical conversations, demos, prototyping or workshops with customers. Experience driving the adoption of specialized workloads with executive and technical domain experts. Preferred qualifications: Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team. Experience tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that accelerate value realization and business opportunity. Experience in data analytics and adjacent practice areas, specialized in technical sales and strategizing around holistic customer and industry solutions. Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead a team of Practice Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization. Foster customer partnership and provide thought leadership related to cloud, transformation, and highly specialized technical solutions in the practice to drive technical wins. Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development. Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve technical wins and migration strategy, working directly with customers, partners, and prospects. Oversee domain-specific prototyping and proofs-of-concept. Work cross-functionally across Google, partners, and your team to resolve technical roadblocks, and provide critical feedback loops to Product and Engineering based on field experience. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Preferred qualifications: Experience promoting technical solutions in cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

1.New Device Introduction: Perform tape-out/tooling operations for customer design database and achieve the goal of first pilot success.2.Project coordination: Customer interface and cross department coordination with seamless communications.3.Manage conference calls, meetings and customer visits with professional presentation skills and logistics arrangement for project success.4.Project management: Documentation, summary, meeting minutes and ability to recap keynote of meetings for management team review.

Job Description Address issues and complaints from the I market using online chat, social media, and other communication tools.Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions.Establish close relationships with new and existing customers via chat tools and email.Engage in friendly and professional interactions to build customer trust in the company and deliver an excellent customer service experience.According to company guidelines, handle product-related inquiries, complaints, or issues through email or online channels.

At Wisdomise we're revolutionizing the way individuals engage with digital assets and financial markets. As an all-in-one, AI-powered platform, our mission is to democratize wealth creation by providing curated intelligence and exposure to investment opportunities. With a dedicated team of over 20 data scientists, AI specialists, software engineers, blockchain developers, and quant traders, we're committed to making financial markets more accessible and profitable for our users and partners. Join us on this journey as we pave the way for smarter investing and greater financial empowerment worldwide. As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. You will serve as the frontline support for our products/services, assisting customers with questions, concerns, and technical problems. Your role will involve providing prompt and courteous responses, troubleshooting issues, and escalating complex cases to higher levels of support when necessary. Additionally, you will maintain detailed records of interactions and contribute to improving the overall customer experience. Also this is a remote position and candidates can work from anywhere. Responsibilities: Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.Provide accurate information about products/services, features, and policies.Assist customers with account setup, troubleshooting technical issues, and navigating our platform or website.Troubleshoot and resolve common problems independently, escalating complex issues to senior support staff or technical specialists as needed.Document customer interactions, including the nature of the inquiry, actions taken, and resolutions provided, in our CRM system or ticketing software.Follow up with customers to ensure their issues are fully resolved and their needs are met.Collaborate with other team members, including sales, product development, and technical teams, to address customer concerns and improve product/service offerings.Stay informed about product updates, new features, and industry trends to better assist customers and provide accurate information.Identify opportunities for process improvements and share feedback with the management team to enhance the overall customer support experience.Maintain a positive and empathetic attitude towards customers, demonstrating patience and understanding in all interactions.

COMPANY PROFILE: Executive recruitment specialist company – Cake Global is recruiting on behalf of a Singapore B2B tech company specializing in MarTech solutions, developed in close collaboration with a network of partners across Asia. Their products are not available to the public — they are built exclusively for partner use. Their platforms currently serve a combined user base of over 3 million registered members. Products include:VIP loyalty systemCRMTelesales systemMass-scale social media marketing systemAnd more ROLE OVERVIEW: As an Operations Analyst, you will work closely with the management team to investigate client issues, escalate critical requests, and ensure nothing falls through the cracks. YOU play a key role in keeping operations smooth and customers satisfied. Join our dynamic and high-energy team and be part of our rapidly growing and successful business. Location: Remote KEY RESPONSIBILITIES: Investigate client issues thoroughly and respond quickly - speed and accuracy matter.Escalate critical problems or time-sensitive requests to the appropriate teams without delay. Ensure every issue is tracked, followed up on, and resolved with clear communication. Work closely with internal teams to coordinate solutions and keep clients informed. Maintain strong documentation, clear handovers, and a high level of operational awareness. Identify recurring issues and suggest improvements to processes or workflows.