CUSTOMER SERVICE EXECUTIVE

Job Description

• Address issues and complaints from the I market using online chat, social media, and other communication tools.
• Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions.
• Establish close relationships with new and existing customers via chat tools and email.
• Engage in friendly and professional interactions to build customer trust in the company and deliver an excellent customer service experience.
• According to company guidelines, handle product-related inquiries, complaints, or issues through email or online channels. 

Requirements

• Demonstrate a strong sense of responsibility, trustworthiness, and good conduct.
• Able to work effectively in a team and handle tasks independently.
• Capable of working under pressure while maintaining excellent interpersonal skills and attentiveness to service desk inquiries.
• Possess basic computer operation knowledge.
• Proficiency in Indonesian or English, fluent in both spoken and written forms.

2 Rounds interviews.