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X SOFTWARE CO., LTD
X SOFTWARE CO., LTD
Việc làm
You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.
Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.Customer Communication: Maintain clear and professional communication with customers throughout the support process.Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.
You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.
Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.Customer Communication: Maintain clear and professional communication with customers throughout the support process.Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.