X SOFTWARE CO., LTD

You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty. Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.Customer Communication: Maintain clear and professional communication with customers throughout the support process.Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.