People Operation Specialist

About the role
We’re looking for a People Operations Specilaist to join our HR Team and work closely with our tech and product teams. In this role, you’ll make sure people's practices are actually working. You’ll be the go-to partner for leads on day-to-day people matters and the first point of contact when the team encounters challenges.
Your focus will be on helping managers navigate team dynamics, supporting new hires’ onboarding, resolving communication gaps, and proactively fostering a healthy, high-performing team environment. You’ll also collaborate with the HR team to improve processes and make sure HR tools and policies work for real people, not just on paper.


What will you do
1. As the first point of contact for leads and team members when people issues arise, offering practical support on interpersonal challenges, feedback conversations, and communication breakdowns.
2. Support newbies through onboarding and early integration, helping them understand policies, settle into their teams, and feel connected to the company culture from day one.
3. Regularly observe team dynamics, identify potential frictions or risks early, and provide timely, constructive guidance.
4. Partner with leads during reorganizations, role changes, or team transitions to ensure smooth and clear communication throughout.
5. Work closely with the HR team to optimize HR processes, tools, and policies, ensuring they meet the practical needs of fast-moving teams.

What we’re Looking For:
1. 3+ years of experience in HR, preferably in an HRBP, People Partner, or similar advisory role.
2. Hands-on experience supporting leads and handling employee situations, not just processes.
3. Strong interpersonal and communication skills, with the ability to build trust across diverse roles.
4. Comfortable working in both Mandarin and English
5. Adaptable to a fast-paced work environment.
6. Collaborative and proactive, with a positive mindset and strong problem-solving skills.
7. Good time management and organizational skills.