Commercial Account Manager

Key Responsibilities:

● Serve as the primary point of contact for clients, fostering strong and lasting relationships.

● Collaborate closely with internal teams (product, marketing, support) to ensure seamless alignment of strategies and prompt resolution of client issues.

● Ensure the timely delivery of requests and solutions, tailored to client needs and objectives.

● Maintain accurate and up-to-date documentation relevant to client interactions and account management.

● Drive clients to go live efficiently and strategically enhance their performance.

● Monitor client performance and revenue growth, proactively identifying opportunities for upselling and optimization.

● Introduce and promote new and existing functionalities and products to internal teams and client organizations.

● Provide training and guidance to clients on platform features, best practices, and industry trends to maximize their success.

● Develop and execute targeted promotional campaigns for B2B and B2C clients, tracking results and optimizing for maximum impact.

The Company offers excellent employee benefits:
● Very good remuneration!
● You get birthday leaves once your join!
● Extra Bonuses based on personal performance.
● Formal review process once a year.
● Opportunity to join a team of great professionals (like you!).
● Opportunity to work with teams from multicultural background.
● Dynamic and friendly work environment.
● Open and transparent communication.
● Team activities, (memorable) team buildings, Christmas party, and many more random parties.

Job Requirements:

● More than 3 years of proven experience as an Account Manager or similar position in an online software company.

● Exceptional verbal and written organizational, presentation, and communication skills in English. Any other foreign language(verbal) would be a big plus.

● Very dynamic. Multitasking. Fast learner. Ability to work well under low supervision.

● Excellent customer service approach. High availability.

● Willing to travel abroad for work requirements. 4-5 times a year.

1. Online interview with Recruiter
2. Face-to-Face Interview with Head of Account Management
3. Online or Face-to-Face Interview with Boss