Customer Service Representative

✳️Role: Customer Service Executive

📌Working Location:- Johor Bahru

✳️Qualification: Completed with SPM, UEC, and IGCSE certificates.

✳️Language: Bahasa Melayu, English

✳️Working Days & Shifts: 24*7 Rotational Shifts, 6 days

✳️ Headcount: 40 + 40

✳️Joining Date: 12th & 17th Feb, 2025

✳️Salary: Basic RM 1,900 -  RM 2,100 + KPI 400 + Shifts & 6 Days Allowance 600

✳️Leave Policy: Annual Leave - 12 Days, Medical Leave - 14 Days, Additional leave details will be provided during the onboarding process

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with

the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff