Customer Service Representative
Job Description
✳️Role: Customer Service Executive
📌Working Location:- Johor Bahru
✳️Qualification: Completed with SPM, UEC, and IGCSE certificates.
✳️Language: Bahasa Melayu, English
✳️Working Days & Shifts: 24*7 Rotational Shifts, 6 days
✳️ Headcount: 40 + 40
✳️Joining Date: 12th & 17th Feb, 2025
✳️Salary: Basic RM 1,900 - RM 2,100 + KPI 400 + Shifts & 6 Days Allowance 600
✳️Leave Policy: Annual Leave - 12 Days, Medical Leave - 14 Days, Additional leave details will be provided during the onboarding process
Requirements
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
About us
WE ARE A PREMIER EXECUTIVE SEARCH AND STAFF AUGMENTATION FIRM, STARTED IN MALAYSIA IN 2020, WITH SUBSEQUENT EXPANSION INTO THAILAND AND THE PHILIPPINES.