Grand Vista Hanoi

SOCIAL MEDIA/ DIGITAL CHANNEL MANAGEMENT • Creates and proposes monthly posting plan to Marketing Manager and update content in all digital channels after approved • Works with Hotel team to come up with new promotions and run campaign through relevant digital and social media channels. • Regularly monitors competitor social media sites and create competitor analysis reports BUSINESS DEVELOPMENT & CUSTOMER CARE • Increases sales through the identification and cultivation of new customers • Develops a detailed data base of potential new customer/clients for the business • Carry out monthly analysis of the overall competitive landscape, identifying key markets and trends • Regularly updates to guests about promotions by sending email marketing or telesales • Assists guests in making reservation OTHER DUTY: support Marketing Manager in hotel’s marketing activities • Engages in online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. • Assists Marketing Manager to manage hotel’s social media content and responses, thinks of new ideas such as contests, weekly posts to keep up all social media platforms of the hotel • Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities. • Assists with photo shoots for seasonal or festive promotions in partnership • Support in administrative tasks when required