FWD Summer Internship 2026 - Marketing

You may submit your resume in this link so we can find suitable role in the following departments

1. Brand & Marketing:

• Brand Campaign Support: Assist in planning, implementing, and monitoring brand initiatives and integrated marketing campaigns.
• Brand Monitoring: Track brand performance and report on campaign effectiveness; conduct market, competitor, and customer insights research to support brand strategy.
• Administrative Support: Assist with event organization, vendor management, and internal brand communication tasks.
• Cross-functional Coordination: Collaborate closely with cross-functional teams (Agency, Bancassurance, CX, etc.) to implement projects.

2. Social Media and Digital Marketing:

• Support the Marketing team in implementing content for FWD’s social media channels (Facebook, TikTok, internal platforms if any).
• Assist in drafting captions and short content following brand guidelines; check basic formatting, spelling, and visuals before posting.
• Help track posting schedules and compile simple performance metrics (engagement, reactions).
• Support administrative and coordination tasks such as preparing documents, checklists, and timelines for marketing activities.
• Assist in communication and progress updates with external partners such as agencies, production vendors
• Participate in internal training sessions to understand the brand, products, and marketing processes.

3. Customer Experience:

• Support drafting and reviewing customer communication materials (email, message content, simple announcements, internal CX updates).
• Assist in coordinating CX initiatives, campaigns, and internal programs to promote customer-centric culture.
• Support organizing CX-related events, workshops, roadshows, or sharing sessions (planning, materials, coordination).
• Support preparation of simple presentations, communication decks, and engagement materials.
• Assist CX team in preparing VOC insights & Report for internal CX initiative
• Provide general support for ongoing CX projects as assigned.

4. Customer Care:

• Support execution of care activities for corporate and individual customers..
• Support Customer Care projects including tracking progress, consolidating information and preparing basic documentation.
• Collect, consolidate and maintain customer care data; support daily/monthly reports and dashboards. .
• Support coordination with internal teams and external vendors for customer care activities.
• Perform additional duties as assigned to support the overall customer experience strategy.
• - Implement and support daily assigned tasks related to customer care.

• Current 3rd – 4th year students or fresh-graduates from all majors who are available to work full time from June to August.
• Minimum cumulative GPA of 7.0/10 or equivalent.
• Passionate for exploring Life Insurance Industry.
• Good at interpersonal & communication skills in both Vietnamese and English.
• Proficient in Microsoft Office.
• Proactive, willing to learn and grow with can-do attitude.

• Application (15/04/2026 - 20/05/2026)
• HR & Functional Interviews
• Onboarding