*此為自由系統日本子公司職缺,將外派至日本(東京)【Company Overview】Freedom Systems is a Taiwan-founded Managed Service Provider (MSP) established in 2008, delivering end-to-end ICT management—including IT-as-a-Service (ITaaS), cybersecurity, cloud and virtualization, infrastructure integration, and strategic IT consulting. We serve clients through SMB, finance, healthcare, technology, manufacturing, and the public sector.After successful market entries in Thailand and Singapore, we are expanding into Japan in 2025. The Japan office operates with a startup mindset within a multinational structure—fast learning loops, broad accountability, and true ownership. Unlike traditional Japanese enterprises, we value capability and impact over tenure.Work Location: 東京都港区浜松町2-1-17 松永ビル 9樓 (TBC)Work Hours: Mon–Fri, 9:00–18:00 (Hybrid Working Model)The Operation Engineer is more than a traditional IT support role.You are a frontline problem solver who ensures stability, security, and scalability of client IT environments—while continuously improving service quality through structured operations and knowledge sharing.At Freedom Systems Japan, engineers are not hidden behind tickets. You work closely with clients, regional teams, and project stakeholders, gaining exposure to real-world enterprise IT challenges across infrastructure, cloud, and cybersecurity.This role is ideal for engineers who want to grow from execution to ownership, and from reactive support to proactive value delivery.【Key Responsibilities】1.IT Operations Service Delivery-Operate and maintain client IT environments, including Microsoft 365, Active Directory, PCs, servers, VMs, and network devices.-Ensure incidents, requests, and changes are handled within SLA with clear communication and accountability.-Maintain accurate case records, updates, and service reports in internal systems.2.Knowledge Process Enablement-Build, document, and continuously improve the internal knowledge base to enhance service consistency and efficiency. -Contribute to operational best practices and standardized troubleshooting procedures.3.Client Support Technical Consulting-Act as a technical point of contact for clients, clearly understanding issues and translating them into actionable solutions.-Coordinate with client-side vendors or partners when cross-party collaboration is required.4.Project Initiative SupportParticipate in and execute one-time or phased IT projects, including:-Infrastructure optimization-Device deployment and mass rollouts-Cybersecurity enhancements-Cloud and virtualization migrations-Digital transformation initiatives-Prepare and deliver regular maintenance and health-check reports for internal and client review.【Requirements】Language Communication-Functional written and verbal communication skills in English or Chinese for collaboration with HQ and regional teams.-Ability to explain technical issues clearly to non-technical stakeholders.Experience Technical Foundation-Minimum 1 year of hands-on IT support or operations experience (end-user devices, servers, or networking).-Solid understanding of: Microsoft 365/ Active Directory/ Windows PCs / servers / VMs/ Basic networking concepts-Experience working with local vendors or manufacturers for support or maintenance is a plus.Professional Attributes-Strong sense of responsibility and execution discipline.-Ability to prioritize tasks and respond efficiently in a service-driven environment.-Willingness to learn, document, and continuously improve.【Required Job Skills】System-Troubleshooting Windows client issues-Clear incident reporting and structured case documentation-Basic installation, configuration, and operation of Windows OS-Diagnosing and resolving common PC hardware issuesNetwork-Basic LAN configuration and troubleshooting-Internet connectivity issue diagnosis-Basic wireless network setup and problem resolution