Operations Analyst (CS)

COMPANY PROFILE:

Executive recruitment specialist company – Cake Global is recruiting on behalf of a Singapore B2B tech company specializing in MarTech solutions, developed in close collaboration with a network of partners across Asia. Their products are not available to the public — they are built exclusively for partner use. Their platforms currently serve a combined user base of over 3 million registered members.

Products include:

• VIP loyalty system
• CRM
• Telesales system
• Mass-scale social media marketing system
• And more

ROLE OVERVIEW:

As an Operations Analyst, you will work closely with the management team to investigate client issues, escalate critical requests, and ensure nothing falls through the cracks. YOU play a key role in keeping operations smooth and customers satisfied. Join our dynamic and high-energy team and be part of our rapidly growing and successful business.

Location: Remote

KEY RESPONSIBILITIES:

• Investigate client issues thoroughly and respond quickly - speed and accuracy matter.

• Escalate critical problems or time-sensitive requests to the appropriate teams without delay.

• Ensure every issue is tracked, followed up on, and resolved with clear communication.

• Work closely with internal teams to coordinate solutions and keep clients informed.

• Maintain strong documentation, clear handovers, and a high level of operational awareness.

• Identify recurring issues and suggest improvements to processes or workflows.

• Basic technical literacy - comfortable understanding system behavior or platform logic, even without coding experience.

• Familiar with Google Sheets, API responses, or error logs to support investigations and root-cause analysis.

• Excellent communication skills - clear, calm, and professional under pressure.

• Strong analytical and problem-solving mindset, especially in fast-moving situations.

• Able to prioritize tasks, spot urgent issues, and act quickly.

• Responsible and dependable - willing to take ownership.

• Detail-oriented, proactive, and eager to improve operations continuously.

SHIFT SCHEDULE AND LEAVE POLICY:

• Work is organized in 2 fixed shifts. Shift schedule:

  • Morning 08:00 - 17:00, Monday to Friday.

  • Afternoon 13:00 - 22:00, Monday to Friday.

• Shift assignments may change based on rotation and operational requirements.

• Each employee is entitled to 30 days of annual leave, inclusive of public holidays, and 14 days of medical leave per year.

STANDBY EXPECTATION:

• Staff will take turns to be on 24/7 standby duty.

• An additional allowance will be given when you are on 24/7 standby duty.

• During 24/7 standby duty, you are expected to respond to all messages, including those that may come in during off-hours.

• If any issues occur during off-hours, your regular daytime schedule will be adjusted to ensure you receive adequate rest.

SALARY:

• Salary: $1000 - $1800 monthly (NET)

• Payment method: USDT (Tether)

R1: Live test IQ

R2: Assignment – Complete in 1 week

R3: Team interview

R4: Offer discussion

If this sounds interesting to you or like the next step in your career road map, please contact: Selena Huynh - via Email: [email protected]