BE - CÔNG TY CỔ PHẦN BE GROUP

Key Account Management:Manage a portfolio of major restaurant partners, focusing on building and maintaining strong, long-term relationships.Ensure key accounts receive exceptional support and assistance with promotional programs.Address operational issues and provide solutions to enhance partner satisfaction.Work with merchants to develop promotional programs that align with their performance growth objectives on beFood.Merchant Performance Growth:Oversee the performance of medium and small merchants, implementing strategies to drive growth and profitability.Provide tailored support, including customized reporting, marketing assistance, product integration, and more.Operational Management:Handle and resolve operational issues that arise with key accounts and merchants.Collaborate with the operations team to ensure smooth and efficient service delivery.Relationship Building:Foster strong relationships with key accounts to secure their support for promotional programs and initiatives.Act as the main point of contact for addressing any issues or concerns that partners may have.Data Analysis & Insights:Conduct in-depth data analysis using tools such as Salesforce CRM to gather insights on your portfolio and business pipeline.Develop and implement account-specific growth strategies based on data-driven insights.Contribute to the overall growth strategy to position beFood as a market leader. Day-to-Day Activities: Work closely with the Business Development Manager to align with the company‘s business development strategy.Evaluate strategic and partnership opportunities through quantitative and qualitative analyses.Analyze data to develop initiatives that increase revenue and profitability for your portfolio.Drive growth for key accounts, measured by deliveries and Gross Merchandise Volume (GMV).Engage continuously with merchants to understand and address their needs, feedback, and concerns.Promote operational excellence by collaborating with merchants and operations teams.Work closely with other function teams to ensure seamless merchant operations.Monitor and enhance the performance of your accounts, providing support and motivation.Offer training, coaching, and support to merchants to boost their productivity and develop skills.

Identify new and scale existing processes to allow be Group to efficiently operate and realize growth.Automate processes to drive operational efficiencies and improve marketplace reliability.Dig in our data and use your analytic skills to identify opportunities and pitch new project ideas.Take big picture ideas and break them into actionable steps, own processes end-end and constantly seek to improve them.Push for and drive the implementation of high potential projects.Work with cross-functional teams and other stakeholders to unblock business challenges.Perform daily updates on team dashboards, key performance metrics, burns on promotion and incentive.Execute promotion & incentive (communications) to drivers, riders, merchantAnalyze incentive/promotion performance.Participate in different projects: new product, new city launches.Plan and implement strategies to continuously translate platform efficiencies into cost savings for the business.

1. Manage IT Administration and Development Identify, analyze, and troubleshoot problems or issues related to IT in a timely and effective mannerManage all IT-related expenses and purchases of software, hardware and services.Prepare cost benefits analysis reports when upgrades are necessary, continuously analyze vendors to ensure they offer the best possible service and value for company needsWork closely with IT team to set up new technologies, configure systems and provide daily technical support for the individuals using the computer systems and IT networkManage IT staff by recruiting, training, and coaching employees, setting out job expectations, and appraising their performance.Design, implement, and manage the company’s network infrastructure 2. Manage Network Infrastructure Install, configure, and support an organization‘s local area network (LAN), wide area network (WAN), Internet system and other data network systems across the organizationMaintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availabilityDiagnose, troubleshoot, and resolve network and system problems, and replace defective components when necessaryMonitor and maintain backup system including disaster recovery procedure.Plan, coordinate, and implement network security measures to protect data, software, and hardwareAnalyze, troubleshoot and respond if any information security matter happens to ensure the company security informationWork with third-party providers and suppliers to maintain network viability and efficiencyResearch options for introducing emerging technologies to improve network performance and remain current in networking infrastructure. 3. Manage Internal System Participate in the development of internal management systems: ERP, CRM,...Support and complete the system for human resource management (HRM) including timesheet management, C&B, employee appraisal and HR related matters;Support, develop and maintain internal system of whole the company;Have knowledge of: Windows server, vCenter, ESXi, Backup Server, Alarm system 4. Manage Wireless Infrastructure Troubleshooting tasks to prevent downtimeProviding solutions for upgrade managementDeveloping plans to address consistent wireless network problemsPlanning for future strategies and initiatives to keep the network operating at high performanceTraining in-house staff on wireless technologies, if applicablePutting solutions in place to continuously test network performanceTesting and modifying equipment as neededDeploying access points appropriately and effectivelyConducting site surveys.