Assistant Engineer- Kaohsiung/Tainan (1-year-temp)

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！

- Perform preventative maintenance service in customer site
- Perform customer site troubleshooting to assist Customer Service Engineer
- Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed
- Provide service support on urgent case
- Be services front line for understanding customer issue and transferring them to the CSE/CSM
- Responsible for daily data collection and basic recovery
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
- Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check