範例資料

系統中已包含以下FAQ資料：

const returnPolicyFaqs = [
    {
        QuestionID: 1,
        Question: 'What is the return policy?',
        Answer: 'You can return any product within 30 days of purchase.',
        Category: 'Returns',
    },
    {
        QuestionID: 2,
        Question: 'How do I track my order?',
        Answer: 'You will receive a tracking link via email once your order has shipped.',
        Category: 'Orders',
    },
    {
        QuestionID: 3,
        Question: 'Do you offer international shipping?',
        Answer: 'Yes, we ship to most countries worldwide.',
        Category: 'Shipping',
    },
    {
        QuestionID: 4,
        Question: 'How can I reset my password?',
        Answer: 'Go to the login page, click on "Forgot Password," and follow the instructions.',
        Category: 'Account',
    },
    {
        QuestionID: 5,
        Question: 'What payment methods do you accept?',
        Answer: 'We accept credit cards, PayPal, and other major payment methods.',
        Category: 'Payments',
    },
];

您可以詢問以上任何相關問題，系統會透過AI找出最適合的答案。

AI 助手性格特質

我們的 AI 助手具有以下特質：

• 專業且友善的客服助手
• 保持專業但親切的語氣
• 回答簡潔明確，避免冗長解釋
• 誠實面對不確定的情況
• 使用繁體中文回答
• 避免使用過於口語或俚語的表達
• 保持積極正面的態度
• 需要時會禮貌地詢問更多資訊

AI 助手會根據以上特質，為您提供最適合的答案。