You may submit your resume in this link so we can find suitable role in the following departments
1. Brand Marketing:
Brand Campaign Support: Assist in planning, implementing, and monitoring brand initiatives and integrated marketing campaigns.Brand Monitoring: Track brand performance and report on campaign effectiveness; conduct market, competitor, and customer insights research to support brand strategy.Administrative Support: Assist with event organization, vendor management, and internal brand communication tasks.Cross-functional Coordination: Collaborate closely with cross-functional teams (Agency, Bancassurance, CX, etc.) to implement projects.
2. Social Media and Digital Marketing:
Support the Marketing team in implementing content for FWD’s social media channels (Facebook, TikTok, internal platforms if any).Assist in drafting captions and short content following brand guidelines; check basic formatting, spelling, and visuals before posting.Help track posting schedules and compile simple performance metrics (engagement, reactions).Support administrative and coordination tasks such as preparing documents, checklists, and timelines for marketing activities.Assist in communication and progress updates with external partners such as agencies, production vendorsParticipate in internal training sessions to understand the brand, products, and marketing processes.
3. Customer Experience:
Support drafting and reviewing customer communication materials (email, message content, simple announcements, internal CX updates).Assist in coordinating CX initiatives, campaigns, and internal programs to promote customer-centric culture.Support organizing CX-related events, workshops, roadshows, or sharing sessions (planning, materials, coordination).Support preparation of simple presentations, communication decks, and engagement materials.Assist CX team in preparing VOC insights Report for internal CX initiativeProvide general support for ongoing CX projects as assigned.
4. Customer Care:
Support execution of care activities for corporate and individual customers..Support Customer Care projects including tracking progress, consolidating information and preparing basic documentation. Collect, consolidate and maintain customer care data; support daily/monthly reports and dashboards. .Support coordination with internal teams and external vendors for customer care activities. Perform additional duties as assigned to support the overall customer experience strategy. - Implement and support daily assigned tasks related to customer care.
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