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工作使命EUV 客戶服務（CS）技術員負責在客戶現場執行 EUV 量產機的維修、故障排除、升級與例行保養（PM），確保系統可用率、良率與安全合規，並提供即時的狀態回報與知識傳遞。工作說明CS 組織於客戶現場執行 ASML 系統的驗證、維修、硬體更換及安裝，並確保必要知識轉移。在指示範圍內工作、能處理常見例外並於類似情境做出合宜判斷。與資深工程師/ 主管確認優先順序與計畫，於有限監督下完成程序並檢查結果。參與回饋流程與持續改進活動（CI）。工作內容（Service action + Regular PM）A. Service action / PMBasic Action :SRC：DGA swap、Tin reloadSCN：SWPC、LLGV swapDL：RFG swap、Pump swap（泵浦更換）*Advance Action :SRC：IF cap cleaning、SRBB swap*、Collector swap*、TCBA/CFR/FV/HFSSCN：Top SISO、Top removeDL：Clean water、circuit Al/CuB. Regular PM（例行保養）Daily/Shift系統健康：Alarms/Warnings、趨勢與關鍵參數巡檢目視點檢：洩漏、異音、震動、溫度、潔淨度耗材壽命追蹤：濾心、O-ring 等Weekly區域清潔與除塵（外罩、平台、治具）冷卻/氣體/真空子系統快速點檢（含異常紀錄）Monthly/Quarterly指定濾材更換、軸封/潤滑檢查校正/對位/基準檢查，更新基準值與趨勢圖效能驗證（Throughput/Availability）與改善建議Post-PM/ServiceLeak check、功能測試、Recipe 健康檢查完成表單、偏差與備件消耗回報行政支援與合規工單/進度交接、問題描述清楚傳遞；必要時升級通報（Escalation）。執行完美物料退回（PMR）與備件序號/時數追蹤（可追溯性）。無塵室規範、安全與 PIP 規範遵循，落實 LOTO 與 2-person rule。工作職責高品質服務依 SOP/WI 完成維修/升級/保養；關鍵步驟雙人覆核與扭力/尺寸紀錄。執行基本故障排除並支援機台恢復，嚴格遵守作業規範。知識建立與傳遞維持對流程與程序的最新理解，檢視 CBT 與流程資訊。主動向資深工程師請教及學習物料/產品管理辨識損壞/遺失材料並回報，確保知識產權與工具安全（鎖定/封存）。流程優化與持續改進提出流程改善建議，參與 CI 與問題根因分析（RCA）。問題交接與文件管理高品質提交物料通知、目擊報告與其他回饋文件；完整交接。客戶溝通口頭/書面更新系統進度與風險，維持專業形象。個人技能接納文化差異、良好團隊合作精神與自我驅動。可在多變且艱鉅的環境中多工處理。俱備中英文溝通能力與紀錄能力。具備硬體手作技能或相關實務經驗，重視細節與紀律。其他資訊可依業務需求彈性出差；可能需輪班（含夜班）或週末支援（依專案排程）。遵循客戶與公司安全規範，健康與安全第一。This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

IntroductionWould you like to work with the world’s leading Litho process and equipment engineers in the field ?Do you want to be part of leading progress in the world by delivering your technical analysis and solution to make the life one step further ?Do you want to deal with the most challenge and complicated lithograph equipment by evaluating these Application product and adoption in the customer site as the solution ?If yes, then a position as an Application Engineer could be the right match for you. We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.Job MissionAs an application engineer in the field, you will partner with customer to develop timely, innovative and tailored on-product performance solutions, to maximize the wafer yield and fab output.You will drive and qualify ASML solutions by championing customer technical and manufacturing requirements across ASML business lines.With the team, your deliveries create customer value from technology development to high volume manufacturing.Job DescriptionApplication product support: Support node project’s workstream or New product introduction in customer fab for application function’s evaluation and adoption.On product performance management: Tackle the on product performance’s escalation which beyond ATP spec. from customer. Figure out the solution for customer to run production smoothly.Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysisPersonal skillsBasic semiconductor knowledge in the Lithography process. Good to have fab or non-litho semiconductor process knowledge.Good presentation and communication skills for difference internal and external stakeholders.Flexible mindset to support various tasks within headquarter, business line and customer for all the escalation, project and product support.Accountability for the problem solving independently via logistical, analytical and win-win mindset.Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision and demonstrated ability to thrive in a high pressure and fast paced environment.Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.Communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.EducationMaster degree at Physic / Chemical / Mechanical / Science engineering related backgroundLimited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development. 2 years' work experience is preferable.Experience 2 yr work experience is preferable. (minimum 1 yr)Context of the positionOpportunity to have training aboard in the worldwide.Opportunity to be assigned in different field location driven by business requirement.You will report towards the customer / Application Section Manager. The team you will work in consists of (normally) around 10 and 15 people.Evening shift and weekend on call is required to support customer ramping requestOther informationHigh quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.Travel %0-30%This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Introduction:● Hermes Microvision, Inc. (HMI), an ASML company, is a leading supplier of advanced E-beam inspection and pattern verification systems● One Company, One Goal, Limitless Innovation. It's our people that make the difference.● Do you have a passion for technology and innovation? You’ll want to check us out.Job Description:● Provide application support, knowledge transfer and escalation resolution on world-wide customer site for advanced e-beam inspection systems (SBI and MBI)●Engage with world-wide semiconductor companies to enable state of the art technology development.● Work with headquarter for feasibility studies to validate potential solutions.●Work with sales and marketing to identify potential opportunities and lead technical discussion to make strategic decision.Education:Master degree in Electrical Engineering, Physics, Material Science or Chemical Engineering Experience :3 ~ 5 years in semiconductor industry.E-beam inspection experience is a plusDefect analysis relative experience is a plusPersonal skills :● Communication skill: Able to communicate with counterparts efficiently and fluent in English.● Team work: Good team player to work with stakeholders.● Open-minded: Able to accept new concept and challenge with current flow to see is there any way to optimize.● Proactive and high curiosity● Matlab and python coding skill is a plusLocation:Can be in Tainan or Hsinchu city.Context of the position :WWATS is application central team. WWATS Support team works with field and DE for issue resolutions, knowledge transfer and engagement projects. Travel % :30~50% (US, China, Korea, Singapore, Japan)Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe work requires top-tier (technical) quality expert knowledge, including in-depth knowledge of Quality Management System and knowledge to drive Quality roadmapsProvides guidance and mentorship to clusters/teams.Leads cross company technical discussions on machine level.Drives and develops training strategy.Works at sector level and/or responsible for complex suppliers.Understands the contribution of other domains to the product; operates on module level and oversees the relations on function level.Masters multiple competencies and is able to translate (internal) customer requirements into quality improvements regarding all competencies.Interacts and builds a cross sector network with relevant stakeholders in ASML. Interacts at tactical-strategic level with suppliers.Interfaces with other sectors in complex environment, may require negotiation.Manages solution focused change.Leads major quality initiatives across platforms, driving innovation and efficiency.RequirementsMaster degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience. Pending the expertise area additional certifications may be required. Substantial experience in QE expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)Strong professional with execution power and 'hands on' mentality to drive and sustain changesProven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions.Able to functionally influence, inspire and engage expertise professsionals.ResponsibilitiesQuality Control, Assurance ComplianceManages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality.Leads technical organizational risk management activities: identifies documents risks, creates awareness, reduces risks and stimulates predictable outcomes.Leads investigations into non-conformances and implements preventive actions.Initiates process improvement initiatives and mentors junior staff in quality control, assurance compliance methodologies.Expert Knowledge, Advice Capability BuildingManages training and education projects, coordinating the development of comprehensive training materials and programs.Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions.Provides guidance and coaching to junior staff in effective training delivery.Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums​.Procedures, Standards Development AdherenceDeploys and adopts QE related procedures, standards and tools within the department.Deploys expertise related competences and actively promotes a Best-Know-Method approachPerformance Data AnalyticsManages data analysis projects, coordinating the collection, interpretation, and presentation of quality data.Applies advanced statistical methods to analyze complex data sets and drive continuous improvement initiatives.Mentors junior staff in effective data analysis techniques.Documenting ReportingManages documentation and reporting projects, overseeing the creation of comprehensive quality documentation and guidelines.Prepares and presents detailed reports to senior management, showcasing quality achievements and recommending process enhancements.Continuous Improvement Problem Solving Manages problem-solving and root cause analysis projects across teams / cross-sector, coordinating teams to investigate and resolve significant quality-related challenges.Ensures lessons learned within teams and competences in order to build a continuous improvement culture and prevent reoccurrence of quality issues.Process ImprovementManages and coordinates process improvement initiatives, leading cross-sector teams to analyze and reengineer quality control processes.Applies advanced methodologies to identify and address process bottlenecks, driving continuous improvement efforts.Leads process improvement initiatives to deliver sustainable business impact.Oversees that process improvements are implemented in the organization, in process descriptions, systems and architecture.Manage Customer ExpectationsManages customer interactions, collaborating with cross-functional teams to address intricate quality-related issues. Ensuring customer quality complaints are investigated for preventive actions.Participates in audits, addressing customer concerns, and ensuring adherence to established quality protocols.Works closely with other departments to address customer needs, and plays a role in improving overall customer satisfaction.Utilizes advanced negotiation and communication skills to exceed customer expectations and enhance satisfaction.Culture CommunityLive the Living Quality Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on QE topics.Actively promote/use of the QE Reward Recognition program and QE Communication Strategy.Be an active member within the QE Community and related events and act as a role model within the sector/regionStakeholder ManagementBuilds and maintains a network of internal and external stakeholders and represents the organisation on operational and/or technical topics.Stakeholders are typically other (senior) experts and or (senior) Line Managers (typically JG11/12) of own and interfacing departments.Communicates with and influences internal and external parties beyond content-driven arguments. Frequently reflects on stakeholder feedback to drive a continuously improving organisation.Strategy PolicyExecutes the key elements of the functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.Executes and contributes to policies, procedures, and related guidelines within the QE expertise to meet defined key principles and ensure compliance with external requirements.Business PlanningDevelops and proposes annual business plans/roadmaps for a given area, department or supplier, ensuring alignment with the strategy.Translates strategic and operational targets into plans​ with 1-2 year horizon and is responsible for the realization of the plans within timing and budget constraints.Manage and acquire approval for planned deviations.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting with a higher degree of independency and under limited supervision within primary competency.Has more specialized knowledge of one competency or broader knowledge of multiple competencies. Has knowledge of and experience with the different components of the machine. Focuses on acquiring more knowledge.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with thorough experience, or comparable thinking and working level. Experience in semiconductor industry required.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has specialized knowledge of competency/subsystem, product functionality.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary under limited supervision.Issues require basic understanding of primary competency relation to elements of the Service Level Agreement (SLA) including availability/uptime, MTBI, throughput/productivity, and yield.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document, package and deliver all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including supporting non-routine service actions. Able to resolve unexpected disturbances and provide countermeasures for primary competency with high degree of independence.ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure and to realize optimal results.Training / adviceDefine and explain appropriate actions to first line engineers to correct malfunctions, train customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationProvide input for improvement proposals.Knowledge build-up and transferMaintain and broaden own knowledge (incl NPI), shares best known methods within the work group (site/cluster).CoachingDelivers advanced technical knowledge and skills transfers on primary competency to first-line field engineers, peers and junior TSE colleagues.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Introduction to the jobThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.Role and responsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Education and experienceExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience. Experienced in technical industry is required and/or semiconductor industry experience prefered. Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software. Has complete knowledge on product functionality of the main modules/sub-modules.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures..Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed..Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.Introduction to the jobTo provide efficient and quality PM service, logistic administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent marketRole and responsibilitiesOn site at customer locations (7x24) for customer serviceEquipment PM and conducting routine entry level service actionsUse existing procedures to perform predefined hardware actions work assignmentFollow instructions for perfect part returns (PPR)Receives instruction, guidance and direction from more senior level rolesSupport in-fab logistic to fill in engineering information for parts /tools returnTooling and parts preparation for service actionsWorks with a limited degree of supervisionGuides and supports new team members; may assist in their formal orientation and trainingHas full proficiency in specialty of technical processes or procedures through job-related training and considerable work experienceEnsuring compliance with health and safety legislation/5S in the cleanroomAdministration support /Daily operation system updateEducation and experienceHigh school and above (高工、專科、科大，不限科系)SkillsAbility to follow instructions in fast paced environmentsChary, detail-oriented and good execution qualityAccurate and timely setting out of the workExcellent team playerGood communication skillsGood safety awareness and 5SLicensed electrician preferred 電匠執照(尤佳) Class B technician certification -Electromechanical Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)Based English skills 基本英文程度Other informationNAInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Introduction to the jobThe Customer Support Organization is responsible for the maintenance of the ASML systems at customers site.Technical Support Organization is responsible for providing higher level technical analysis and solution to customer. Provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are met in the customer field.This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Role and responsibilitiesAs a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.Support the Fab and Planning team in complex service action sequence creation and review.Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.Perform data analysis and proactive monitoring to prevent unscheduled downs.Develop and implement best-known-methods to drive optimized shift-to-shift performance.Improve service mix and structural issue documentation including initiation, review, and improvement rollout.Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.Provide timely feedback to customer questions in a clear, professional manner.Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.Education and experienceBachelor's degree or equivalent experience.1-2+ years, technical knowledge of EUV and/or DUV scanner preferred.Familiarity with metrology and ILP concept, system qualification recovery, and OVL/focus analysis is preferred.SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you’ll need the following skills:Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents.Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. Result driven-demonstrate ownership and accountability.Identifies bottlenecks and drives improvements.Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication.Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. Work according to a strict set of procedures within the provided timelines.Other informationWorking model is shift model, including nights, weekends and holidays. And flexibility support shift to satisfy operation needs.May require travel dependent on business needs.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.