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Republic of the Union of Myanmar
Customer Service
Key Responsibilities:- Monitor and evaluate customer service interactions (calls, chats, emails).- Identify trends and suggest improvements in service quality.- Work with team leads trainers to enhance processes.- Create performance reports recommend action plans.- Support KPI improvement (CSAT, FCR, NPS, etc.).Ideal Profile:- Fluent in Mandarin or English (both required).- Experience in customer service or QA preferred, but fresh graduates welcome.- Strong problem-solving communication skills.- Detail-oriented, able to give clear feedback.- Must have personal computer
300 ~ 500 USD / month
No requirement for relevant working experience
No management responsibility
