Cari Lowongan

Job Description Address issues and complaints from the I market using online chat, social media, and other communication tools.Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions.Establish close relationships with new and existing customers via chat tools and email.Engage in friendly and professional interactions to build customer trust in the company and deliver an excellent customer service experience.According to company guidelines, handle product-related inquiries, complaints, or issues through email or online channels.

At Wisdomise we're revolutionizing the way individuals engage with digital assets and financial markets. As an all-in-one, AI-powered platform, our mission is to democratize wealth creation by providing curated intelligence and exposure to investment opportunities. With a dedicated team of over 20 data scientists, AI specialists, software engineers, blockchain developers, and quant traders, we're committed to making financial markets more accessible and profitable for our users and partners. Join us on this journey as we pave the way for smarter investing and greater financial empowerment worldwide. As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. You will serve as the frontline support for our products/services, assisting customers with questions, concerns, and technical problems. Your role will involve providing prompt and courteous responses, troubleshooting issues, and escalating complex cases to higher levels of support when necessary. Additionally, you will maintain detailed records of interactions and contribute to improving the overall customer experience. Also this is a remote position and candidates can work from anywhere. Responsibilities: Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.Provide accurate information about products/services, features, and policies.Assist customers with account setup, troubleshooting technical issues, and navigating our platform or website.Troubleshoot and resolve common problems independently, escalating complex issues to senior support staff or technical specialists as needed.Document customer interactions, including the nature of the inquiry, actions taken, and resolutions provided, in our CRM system or ticketing software.Follow up with customers to ensure their issues are fully resolved and their needs are met.Collaborate with other team members, including sales, product development, and technical teams, to address customer concerns and improve product/service offerings.Stay informed about product updates, new features, and industry trends to better assist customers and provide accurate information.Identify opportunities for process improvements and share feedback with the management team to enhance the overall customer support experience.Maintain a positive and empathetic attitude towards customers, demonstrating patience and understanding in all interactions.

COMPANY PROFILE: Executive recruitment specialist company – Cake Global is recruiting on behalf of a Singapore B2B tech company specializing in MarTech solutions, developed in close collaboration with a network of partners across Asia. Their products are not available to the public — they are built exclusively for partner use. Their platforms currently serve a combined user base of over 3 million registered members. Products include:VIP loyalty systemCRMTelesales systemMass-scale social media marketing systemAnd more ROLE OVERVIEW: As an Operations Analyst, you will work closely with the management team to investigate client issues, escalate critical requests, and ensure nothing falls through the cracks. YOU play a key role in keeping operations smooth and customers satisfied. Join our dynamic and high-energy team and be part of our rapidly growing and successful business. Location: Remote KEY RESPONSIBILITIES: Investigate client issues thoroughly and respond quickly - speed and accuracy matter.Escalate critical problems or time-sensitive requests to the appropriate teams without delay. Ensure every issue is tracked, followed up on, and resolved with clear communication. Work closely with internal teams to coordinate solutions and keep clients informed. Maintain strong documentation, clear handovers, and a high level of operational awareness. Identify recurring issues and suggest improvements to processes or workflows.