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Cake Job Search
Neihu District, Taipei City, Taiwan
Customer Service
Mid-Senior level
***本職務為派遣職缺***
【工作內容】
1.透過即時文字客服（主要）、Email 及電話回應客戶諮詢
2.使用內部系統（Ticketing System）處理與追蹤客戶問題
3.即時協助解決客戶問題，提升服務品質與滿意度
4.與內部團隊合作，協助處理較複雜之客戶問題
5.遵循服務指標（如回覆時效、處理效率等）
6.客訴處理，維持專業且友善之服務態度
7.主管交辦事項
【工作時間】
1.固定班別（早班/ 中班/ 夜班），視業務需求可能調整
早班 07：00–16：00(含餐費、交通津貼)：薪資42,500
中班 15：00–24：00(含餐費、交通津貼)：薪資44,000
夜班 23：00–08：00(含餐費、交通、夜班津貼)：薪資48,000
42.5K ~ 48K TWD / month
No requirement for relevant working experience
No management responsibility
