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Minimum qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customer-facing role working with stakeholders, managing customer technical implementation or transformation programs. Experience in working across business units internally and at enterprises. Experience in translating business requirements into technological solutions. Preferred qualifications: Experience with supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting. Experience in application, or workload migration to public cloud providers. Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Ability to travel domestically and internationally 25% of the time as needed. About the jobThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. In this role, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the technical facts of Cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Chrome, etc. You will engage with stakeholder groups, including executives of enterprises and a cross-functional and geographically team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customers' needs to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum. Develop relationships with stakeholders to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs. Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering teams to ensure customer success. Work with customers and support to guide issues or escalations to resolution. Develop best practices and assets based on learnings from customer engagements to support initiatives through partners and accelerate cloud adoption. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

We are looking for an experienced staff in related work which willing to learn and grow together

We are looking for an experienced staff in related work which willing to learn and grow together

🚀 我們正在尋找一位能帶領團隊、優化流程，並推動跨國客服營運成長的專業經理人！ 這是一份100% 遠距工作的機會，與全球團隊協作，管理來自不同國家的客服團隊，確保服務品質與效率同時提升。 如果你熟悉CRM 系統，並擅長客服管理，這份工作將讓你發揮最大價值。 📌【工作內容】 營運管理：監督客服團隊的日常運營，確保服務交付高效、合規，並提升客戶滿意度。流程最佳化：制定並實施標準作業流程（SOP），特別是驗證流程（如年齡或內容審核），提升效率，減少錯誤率。工作分配與交接：協調任務分配（如2天內完成交接），確保流程順暢無縫銜接。團隊管理：負責招募、培訓與指導客服團隊，提升整體績效，營造正向的團隊文化。預算與資源管理：管理營運預算，優化人力與技術資源配置（如CRM工具），提升成本效益。績效監控：追蹤關鍵績效指標（KPI），如回應時間、對話量與顧客滿意度，並依據數據持續優化服務策略。合規管理：確保營運流程符合相關勞動法規及公司政策，包括驗證審核標準、內容合規性等。✅【任職要求】 優秀的領導能力、溝通能力與問題解決能力。 熟悉CRM 系統（如Zendesk、Salesforce）及資料分析工具。 有管理遠端團隊的經驗，熟悉遠端員工管理、流程優化及系統操作中英雙語能力佳，溝通表達順暢 ✅ 【福利待遇】 具競爭力的薪資及績效獎金。在充滿活力的行業中獲得職業發展的機會。拓展全球業務關係的國際化工作環境。彈性的工作環境，遠距辦公的彈性。

崗位職責： 1. 宣傳管道找尋和內容制定（文案，海報設計，流程設計等） 2. 與運營團隊討論出合適的活動，並製作適合活動的圖文/影片以吸引用戶。 3. 透過不同圖文/影片，用 AB樣本測試方式，找到符合最多用戶審美圖文。 4. 製作最新幣圈時事梗圖發布於社群，並同時監控圖文數據。 5. 與團隊溝通合作，同時了解發布圖文/影片回饋數據分析。

About the Company: Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions. At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.Please apply directly here:https://agridence-pte-ltd.breezy.hr/p/162a8a0625e7-helpdesk-operations-management-kuala-lumpur-malaysia?state=published Job Summary: The Helpdesk Operations role will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to the customers. This incumbent is also responsible for delivery exceptional customer service and effectively resolving technical issues. Key Responsibilities: Daily usage of Helpdesk ticketing system (Zendesk), ensuring efficient ticket routing, prioritization, resolution, in line with required service level agreement.Provide customer assistance through a variety of channels – email, webform and webchat. Ensure that the customers’ issues are resolves effectively.Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences.Establish, maintain and review key performance indicators (KPIs) to measure team performance, service quality, and customer satisfaction to ensure they are aligned with evolving business needs.Stay up-to-date on emerging technologies and industry best practices in IT support, implementing innovative solutions to improve service delivery.Work with internal teams in helping customers through their onboarding and continuous education of new functions that the Company is offering on the online platform that the Company has built for the customer. Communication and Collaboration: Foster strong communication channels within the Helpdesk team and collaborate effectively with other departments (Product team, Technical team, external client support teams) to ensure seamless technical support across the organization.Act as a liaison between the Helpdesk team and customers, managing expectations and ensuring timely resolution of technical issues.Effectively communicate complex technical information to non-technical audiences, providing clear and concise explanations.Identify Frequently Asked Questions (FAQ) and turning it into resources which would be helpful to customers when they counter any issues. Technical Expertise: Possess a strong understanding of IT service management principlesMaintain a working knowledge of various software and hardware systems commonly used within the organization.Effectively troubleshoot and diagnose technical issues, escalating complex problems to the appropriate teams for resolution. Qualifications and skills About 2-4 years of relevant experience. Those with more years of experience will be considered for Senior Executive role.Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in Mandarin (a must to liase with Chinese speaking associates) and English language. Proficiency in Spanish, French, Thai or Malay is desirable but not compulsory.Proficiency in MS Office Suite, and familiarity with Zendesk ticketing system are preferred but not required. This role is to be based in Kuala Lumpur Malaysia and opens to Malaysians or candidates who do not require any sponsorship to work in Malaysia.

Manage stocks, merchandise, restock, and perform physical stocktakes.Provide excellent customer service with good product knowledge.Assist with cashiering as and when required.Plan, manage & review staff duty rosters.Perform store opening and closing procedures, including reconciling sales, balancing cash & credit transactions at the end of the day.Manage & ensure accurate stock inventory records.Handling customer complaints effectively.Manage monthly duty rosters to ensure sufficient manpower.Drive monthly sales targets and support staff meeting their targets.Provide training for new employees.Manage & maintain store cleanliness and ensure staffs remain alert and vigilant at all times.Proposae to management on any potential improvement plans.Any other duties assigned from time to time by the Superior and Management,