Cake 找工作

Job Description Address issues and complaints from the I market using online chat, social media, and other communication tools.Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions.Establish close relationships with new and existing customers via chat tools and email.Engage in friendly and professional interactions to build customer trust in the company and deliver an excellent customer service experience.According to company guidelines, handle product-related inquiries, complaints, or issues through email or online channels.

Key Responsibilities:- Monitor and evaluate customer service interactions (calls, chats, emails).- Identify trends and suggest improvements in service quality.- Work with team leads trainers to enhance processes.- Create performance reports recommend action plans.- Support KPI improvement (CSAT, FCR, NPS, etc.).Ideal Profile:- Fluent in Mandarin or English (both required).- Experience in customer service or QA preferred, but fresh graduates welcome.- Strong problem-solving communication skills.- Detail-oriented, able to give clear feedback.- Must have personal computer

Job description Handle inbound live chats from players or users and respond to their queries effectively.Resolve in-game issues, account problems, or transaction concerns in a timely manner.Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.Manage customer complaints by identifying root causes and providing appropriate solutions.Ensure high levels of customer satisfaction and retention.Maintain clear records of customer interactions and escalate complex cases when necessary.Collaborate with internal teams (technical, product, or moderation) to resolve user issues.Meet individual KPIs related to response time, resolution rate, and customer feedback. Requirement High school diploma or above; a Bachelor's degree is a plus.Previous experience in customer service, online support, or live chat handling preferred.Experience in gaming, tech, or digital platforms is an advantage.Skills Competencies:Excellent written English communication skills.Strong typing speed and accuracy for chat-based interactions.Tech-savvy and quick to learn online tools, CRMs, or support systems.Ability to remain calm and professional under pressure.Strong problem-solving and critical thinking abilities.Self-motivated, organized, and able to work independently with minimal supervision.Availability to work flexible shifts, weekends, or holidays, depending on demand.