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Performs tasks such as, but not limited to, the following:* Leads a Customer Focused team within a site.* Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.* The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.* The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.* With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.* Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.* Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.* With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.* Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.* Monitors performance of business execution using MOR and other appropriate metrics.* Reports on performance to site management, and may present data to customer* Reports to management on financial performance of the business.* Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.* Recommends and manages the CFT budget and financial forecast.* Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.* Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.* Works with functional leads to evaluate CFT member performance and sets customer focused objectives.* Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.* Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.* Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.