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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams, and headsets) and software, as well as escalations from our Tier 1 team.Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and Bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus.Primary Job ResponsibilitiesTroubleshoot software, connectivity, and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support teamAssist the Tier 1 support team by guiding them to resolve tickets without escalationProvide ad-hoc feedback about trends, new issues, and the voice of the customerIn periods of low technical support volume, assist with related projectsMinimum QualificationsMinimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phoneMinimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB productsMinimum 2 years providing support for software used with hardwareExperience providing support for IT/office usersFluent (written and spoken) in English and [adjust language by region]Helpful Knowledge and SkillsExperience quickly learning how to troubleshoot new technologies and communicate them to othersStrong knowledge of USB, wireless, and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systemsKnowledge of common IT office equipment, technology, standards, and technologyExcellent communication skillsStrong and verifiable understanding of customer care processes and techniquesExperience in QA and SQA  testingExperience in Confluence/Asana and other knowledge management systems Education4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role: The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations by focusing on vendor management and championing performance excellence initiatives. Based in India, this role will lead vendor oversight while driving systematic improvements to ensure quality, scalability, and alignment with organizational CX goals.You’ll play a vital role, managing CX vendors with a keen focus on delivering best-in-class customer service and acting as an ambassador for improving process and performance standards across the CX organization.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:Lead and oversee the operations of a key CX vendor(s), ensuring that service delivery meets performance standards and business goals.Evaluate and manage vendor KPIs, performance agreements, and operational issue resolution to ensure smooth and consistent delivery of customer care services.Continuously collaborate with vendors to streamline processes, remove bottlenecks, and ensure alignment with Logitech’s customer-focused methodologies.Prepare and execute periodic reviews, calibrations, and other performance assessments to identify areas for improvement and drive results.Serve as the main point of contact for vendor partnerships, ensuring day-to-day operational efficiency.Develop and implement global CX performance optimization standards based on findings and best practices established in operations.Partner with Logitech’s global and regional CX teams to identify operational inefficiencies or gaps and implement systemic solutions to raise quality and consistency.Create and roll out performance dashboards, setting a global standard for metrics tracking and reporting across all partner teams.Foster knowledge-sharing between vendors globally to improve methodologies and benchmark performances.Collaborate with internal teams on CX strategy alignment, ensuring performance excellence contributes to Logitech’s overall CX objectives.Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Minimum 5 to 10 years of experience. Strong experience in managing BPO/third-party vendor operations, with direct responsibility for performance oversight and KPI/SLA management.A proven track record of driving operational excellence and performance improvements in customer experience or service delivery environments.Familiarity with managing CX vendor partnerships and collaborating on global initiatives.Expertise in using data-driven insights and dashboards to monitor, report, and optimize performance.Strong organizational and multitasking skills to manage local partnerships while implementing global performance initiatives.Confidence and skill in communicating and collaborating across all levels of the organization.Fluency in English; proficiency in additional Indian languages is a bonus.In addition, preferable skills and behaviors include:General understanding of global CX trends and practices to benchmark effectively.Ability to identify operational risks and propose forward-thinking solutions.High enthusiasm, coupled with an ability to rally and inspire partner teams globally. Education:Bachelor’s degree or equivalent experience in a relevant field.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.