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Conduct the standards and procedures that apply in communicating with customers.Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.

• Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers' queries or concerns in accordance with predetermined parameters• Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first• Demonstrate good written and communication skills in English (and other relevant languages as required), ensuring clarity, accuracy and professionalism

Mampu melakukanLadies/Men Haircut, Hairdressing, All Blow, Smoothing, Perming, Coloring, Hair Do, Hair Treatment, dsb. Berpenampilan menarik, Good Attitude & Teamwork