Technical Support

You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.

• Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
• Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.
• Customer Communication: Maintain clear and professional communication with customers throughout the support process.
• Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.
• Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.

• 1 years of experience in Technical Support, After-Sales Service, Customer Service.
• Ability to learn new products quickly, problem-solving skills, and manage time effectively.
• Proficiency in Microsoft Office Suite, and other relevant software.
• Have technical knowledge of software product or have experience customer service for software product is a plus
• Good communication skills, dynamic, good analysis and negotiating, problem-solving.
• Ability to work independently and finish tasks on time and effectively.
• Ability to operate under great pressure, as a team, and independently.