Ventem Services Incorporation

The Product and Project Executive is responsible for project coordination, planning, research, and communication (both internal and external) required for the introduction and rollout of new projects and product integrations. Monitor and analyze features and performance of websites, online integrations, mobile sites, and applications.Coordinate with Product Vendors, IT, and Operations team with new product launch plans and settings.Understand business priority, manage project plans, and timelines, gather user requirements and coordinate and execute testing.Liaise between Vendor, Operations, and IT team during requirement gathering, design, and finalization.Ensure project acceptance and communication to all stakeholders for launch.

Plan concepts by studying relevant information and materials.Manage and monitor customer’s account in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity. Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary. Support and coordinate other department’s initiative and projects in relation to customer’s account management. Ensure all orders are processed in compliance with business rules, policies, procedures and regulations. Communicate and maintain consistent, accurate, relevant information and functions on website. Correspond and coordinate with vendors and IT for system related issues and resolution. Validate and test compatibility of new offerings and system changes in relations to operation performances, transaction status, operational workflow etc. Assist in market research in understanding customer’s expectation and competitor’s offerings to set service quality standard and for management’s decision. Analyze historical transactions performance for process review and improvement. Assist supervisor in investigation and facts finding for fraudulent/suspicious incidents. Provide daily and monthly transactional reconciliation reports to finance.

Customer Engagement: Perform market research and competitor analysis to maintain a competitive edge and to keep up with market development changes on effective campaigns, mediums, and channels to apply for the business.Ability to brainstorm, plan and organize marketing ideas across channels based on customers’ profiles.Liaise with relevant external departments to assess opportunity, risk, support, and marketing collaterals and see through the process of execution and maintenance both internally and externally.Consistently and regularly update and engage with fans on social media through information and campaigns. Content: Creative and proper copywriting and proofreading skills in line with the brand’s tone for marketing content delivered to the customers.Understanding the trend and power of the choice of words and content-linking on SEO, and social media.Keep up to date with common internet terms and abbreviations relevant to the native market.Assist in translation and professional writing for formal setup and projects. Customer Acquisition: Observe and assess market trends, identify opportunities, and collect informative data to aid in decision-making.Support the execution of strategy and tactics to maximize brand awareness, through internal and external media channels such as online, offline, and social media channels.Explore and collaborate with business partners and external vendors on new opportunities and ensure plans and execution are effective and in line with business objectives.Support queries and requests from business partners to ensure smooth transactions.Data gathering to support the reporting on results of acquisition efforts.