Sr. HR People Partner - Support Delivery Excellence

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

The Sr. HR People Partner – Support Delivery Excellence focuses on optimizing HR service delivery to enhance both employee and manager experiences. This role drives excellence in HR operations by integrating People Experience, Manager Experience, HR Shared Services, Process Optimization, and Stakeholder Collaboration. The incumbent will act as the bridge between HR functions and business needs, ensuring the delivery of efficient, scalable, and impactful HR solutions.

Responsibilities:

1. Service Delivery Optimization: Standardize HR processes across HR People Partners to ensure consistency and efficiency in areas like staffing, onboarding, employee data management, talent management, and business administration.
2. People & Manager Experience: Design initiatives to improve employee satisfaction and manager effectiveness. Provide tailored support to managers on performance management, management tool enablement, and daily operational needs.
3. Process Excellence: Identify and address bottlenecks in HR workflows. Implement automation tools and technology solutions to improve delivery accuracy and efficiency.
4. Stakeholder Collaboration: Partner with HRBPs and business leaders to align HR support priorities. Act as an expertise representative in HR function to integrate and deliver customized HR solutions.
5. Data-Driven Decision Making: Track and analyze service delivery metrics, employee satisfaction scores, and manager feedback. Use insights to continuously refine HR support models and improve satisfaction levels.
6. Continuous Improvement: Monitor KPIs and implement ongoing enhancements to HR services, focusing on scalability, effectiveness, and alignment with business demands.

Role Value: The HR People Partner – Support Delivery Excellence drives operational excellence in HR by optimizing processes and enhancing stakeholder satisfaction. Through tailored solutions and continuous improvement, this role ensures HRPP becomes a proactive enabler of meaningful experiences for employees and managers alike.

1. HR Operations Expertise: Strong knowledge of shared services frameworks and HR systems.

2. Service Excellence Mindset: Proven 7+ year experience in enhancing HR service delivery and employee/manager satisfaction.

3. Process Improvement Skills: Skilled in workflow optimization and automation.

4. Stakeholder Collaboration: Ability to communicate and collaborate effectively with HRBPs, business leaders, and managers.

5. Data Analytics Proficiency: Experience with tools like Excel, Tableau, or Power BI to analyze and interpret metrics for actionable insights.

6. Language Skills : Proficient in both written and verbal communication in English and Chinese, with a TOEIC score of 800 or above.

Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.