HK Technical Support Engineer

The successful candidate will have the scope of responsibility as below:

Working Location :

1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin)

2. Sunway Visio Tower, Cheras

3. Malaysia Data Centers (AIMS Cyberjaya)

Allowance(s) : Relocation Allowance Provided

Job Description:

• Maintain, diagnose and troubleshoot software and hardware problems.

• Perform daily operations of network and technical support.

• Collaborate with internal teams to escalate and resolve complex technical problems.

• Maintain, diagnose and troubleshoot network device problems.

• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.

• Deploy, configure and troubleshoot Windows and Linux server operating systems.

• To undertake any all-other duties and responsibilities as instructed by the Direct Superior / HOD.

• Malaysian Nationality, willing to travel and permanently work in Hong Kong Data Center.

• Able and willing to work rotating shifts (24/7 Operation Hours).

• Candidate possess at least Bachelor’s Degree/Professional Degree Information Technology or

equivalent.

• Familiar with IT Components.

• Ability to troubleshoot and resolve technical issues with minimum supervision.

• Proficient in written and spoken Mandarin is required.

• Ability to work independently and be a team player.

• A highly motivated and innovative team player.

• Proven work experience in a data center is preferred – at least 1-2 years experience.

• Fresh graduates are welcomed to apply. Physically fit and able to carry out duties as required.

Employee Benefits & Others:

• 13th Month Contractual Bonus

• Fourteen days (14) Annual Leave

• Training & Development Opportunities

• Young and Fun Working Culture

• Accommodation will be provided

• Working VISA and flight ticket(s) will be prepared by Company

Only shortlisted candidates will be contacted to be forwarded to hiring manager. 

Please read the description and understand the role before sending your resume to: [email protected]