SHOPLINE 商線科技

【What you will be doing】- 商店方案功能諮詢及續約，提高客戶留存率- 方案報價、訂單處理、處理帳款及商店開通事宜- 既有客戶新產品/服務使用推廣，追加銷售及交差銷售- 透過訊息 / 電話 / 親訪提供客戶 1:1 諮詢服務- 熟悉產品功能及市場應用，協助客戶永續經營- 每月 / 季績效檢討，檢視個人或負責之產品銷售數據表現- 蒐集客戶意見整理回饋，並定期追蹤及記錄客戶使用狀況

Focus of Work Commercial: 75% Regulatory Compliance: 25% Responsibilities You are expected to closely collaborate with commercial teams, back-office functions and legal operations on a day-to-day basis to manage the following: Contractual Legal Documentation: Drafting, vetting, and negotiating a variety of external (e.g. merchant, partnership, supplier) and internal (employment) contracts, legal documents, and agreements to safeguard the interests of the company. Legal Risk Management: Identifying, managing, and mitigating legal risks within the organisation, and proposing and formulating company policies to enhance operations. This includes keeping abreast of, and ensuring compliance with, local and international laws, regulations, and industry standards; working closely with commercial teams and other stakeholders to provide legal support on business practices and forthcoming projects. Regulatory, Litigation Dispute Resolution: Advising the company and senior management in Taiwan on regulatory compliance, disputes, supervising litigation, and overseeing relationships with external legal service providers. Strategic Advisory: Advising senior leadership on legal implications of business decisions, corporate strategy, and new legislation.

【What you will be doing】- 協助專案企劃與執行，包括資料蒐集、簡報製作、進度控管與跨部門協作，支援如「電商成長學苑」及「檔期實戰班」等專案推進。- 維護顧問團隊日常所需之數據資料，進行報表製作與基礎分析，並簡化呈現方式以提升使用效率。- 統整專案相關檔案與知識庫，協助處理內部日常問答與資訊回應，成為團隊知識支援後盾。- 優化部門內部作業流程，並確保主管交辦事項與專案任務如期完成。

【What you will be doing】At SHOPLINE, we are actively searching for highly talented writers who possess the ability to harness the power of language and employ SHOPLINE's content style guide to its fullest potential. In this role, you will be assisting the Product Operations team to craft meticulously detailed and merchant-friendly instruction manuals and FAQ materials that revolve around our diverse range of innovative SHOPLINE products and solutions.- Develop a comprehensive understanding of SHOPLINE products and solutions, translating intricate information into clear, polished, and compelling content.- Craft user-centric Korean product documentation tailored to the needs of SHOPLINE merchants. - Proofread and refine AI-translated Korean Help Center articles to ensure near-native fluency, accuracy, and consistency in tone, terminology, and formatting.- Collaborate with internal teams, including Product Management, UX Design, and Merchant Success, to clarify product intent and resolve translation ambiguities as needed.- Adhere to SHOPLINE's content style guide to ensure consistency and coherence.- Assess performance and quality of existing Korean articles through both quantitative and qualitative analysis, and devise strategies for enhancementJoin our dynamic team and make a significant impact by empowering our merchants with the guidance they need to thrive in the ever-evolving digital landscape. Together, we can ensure that SHOPLINE remains the go-to platform for seamless and successful e-commerce experiences.

【What you will be doing】你是區域客戶成功團隊與產品團隊之間，資訊與資源的轉運站。透過你正確的產品知識、精準的專案管理以及與面對客戶的同理心，維繫功能品質與既有客戶對產品的滿意度。 你平常的工作包括： 參與功能規格討論，掌握功能發布計畫目標（Release Plan）進行測試與客戶試用，協同產品與客戶成功團隊順利推出新功能精通產品在不同國家 / 區域的使用場境，熟悉產品銷售數據，協助、支援、支持各區域的客戶成功團隊鞏固既有客戶定期與各區域客戶成功團隊檢視產品需求掌握各區域的客戶意見以及功能回饋，透過跨部門溝通進行優化熟悉產品運營資訊與數據，與產品經理協作提供提升使用率的解決方案不定期配合使用者調查專案 【What you will be doing】We are looking for a Product Success Associate to serve as the bridge between our Product team and the Merchant Success teams. In this role, you will help ensure our product delivers real value to merchants by translating product insights into actionable product improvements.By combining product knowledge and data analysis, you will play a key role in improving product adoption, supporting feature rollouts, and maintaining a high level of satisfaction among our existing merchants. Your day-to-day responsibilities include: Participating in feature discussions, managing the goals of the release plan, conducting testing and merchants trials, and collaborating with the Product and Merchant Success teams to successfully launch new features.Mastering the product's use cases in different countries/regions, familiarizing yourself with product sales data, and assisting, supporting, and backing Merchant Success teams in solidifying existing merchant relationships.Regularly reviewing product requirements with Merchant Success teams in different countries/regions.Gathering merchant feedback and feature input from various regions and facilitating cross-departmental communication for optimization.Familiarizing yourself with product operation information and data, and collaborating with the Product Manager to provide solutions for improving usage.Conducting user research projects.

【What you will be doing】- 跨部門溝通與協作，確保設計與行銷需求精準對接，並如期推進與交付專案- 擔任部分專案之對外聯繫窗口，負責與客戶及合作夥伴溝通需求、進度與執行細節- 協助整理與分析廣告成效數據，製作報表並優化資料呈現方式- 管理部門內部行政流程，協助執行主管交辦事項，確保專案順利運行

我們正在尋找一位對資料具備熱情、邏輯清晰、並樂於與商務團隊合作的數據分析專員 【團隊文化】 工作核心目標將會著重於提升商務團隊運作效率，協助團隊進行各類數據探索與分析洞察，透過可視化訊息輸出及跨團隊協作，提升決策品質及專案的推動。 我們喜歡... 主動提出問題，一起腦力激盪不只是彙整報表，更要用數據說話對跨部門議題有責任感與協作精神不斷優化迭代，更聰明地完成事情 【What you will be doing】 彙整 AI 智慧客服對話與營運資料，並依既定流程將資訊轉化為可被跨部門承接的執行清單與報告。協助團隊彙整多平台基礎數據（Salesforce / Intercom / Looker Studio / Google Sheets）。追蹤關鍵指標與趨勢，每週產出量化結果。支援跨部門 OKR 成效追蹤、年度覆盤等資料彙整。配合既有專案執行，並回饋流程卡點。

【Job Summary】 This is an exciting opportunity at a Global Unified Commerce enabler providing SaaS solutions. As a Data Analyst, you will be responsible for deep-diving into data and providing actionable insights to facilitate better strategic decision-making. 【What you will be doing】 Deliver Insights: Provide data-driven insights to internal commercial teams, addressing a wide range of business questions and needs.Business Logic Metrics: Develop a comprehensive understanding of the business to drive the analysis of operating and tracking metricsDashboard Development: Build metrics dashboards to track and monitor platform performance and progress.Reporting: Create analytical reports to provide deep dives into key topics, enabling better decision-making to solve business problems.Proactive Exploration: Proactively explore complex datasets to uncover valuable insights and identify potential issues.Data Culture: Promote and foster a data-driven mindset within the company. 【 Who we are looking for 】 Proven Experience: Demonstrated experience in conducting data analysis and utilizing analytic/visualization tools to drive decision-making.Technical Skills: Advanced SQL skills are a must; proficiency in Python or R (Web Scraping, ML, NLP) is a plus.BI Tools: Experience with Business Intelligence tools such as Looker, Tableau, or Power BI is a plus.Communication: Strong communication skills with the ability to transform numbers into compelling stories.Independence: Ability to work independently in a fast-paced environment with minimal guidance.

【What you will be doing】 - 確保產品交付穩定與品質風險可控 主導測試策略與品質風險判斷，確保在持續交付下，產品能以可預期的品質水準穩定上線，並維持系統、服務的穩定性與可靠性 - 提高品質透明度與決策支援 追蹤品質指標系統，持續優化測試透明度，協助專案組在產品決策與版本發布時，做出更具信心的判斷，並主動揭露潛在風險 - 測試效率與品質效益最大化 在降本增效的前提下，持續優化專案的測試流程與策略方法，提升測試的執行效率與反應速度，確保每一分測試成本都能實際降低交付風險 - 跨團隊協作與品質影響力 對多專案或多團隊的品質負責，於需求、設計與交付過程中代表品質發聲，透過品質工程的視角積極推動品質意識與測試文化，讓品質成為團隊共同的責任

【What you will be doing】一、 職能發展與人才培育 能力發展體系建立： 規劃並推動職級能力檢核與對齊計劃，優化從新人到進階職位的訓練路徑，支持團隊成員的專業成長與晉升。培訓與發展專案： 負責設計、組織並執行關鍵的內外部訓練專案，提供課程活動所需的行政、庶務支援，並與外部客戶/利害關係人的溝通聯繫，確保活動順利進行。知識管理系統營運： 建立並維護知識庫結構與流程，確保團隊資訊的準確性、即時性與易取性。 二、 營運流程與服務品質 服務品質框架管理： 負責設計、執行及迭代服務品質稽核標準與評分機制，涵蓋專業知識與服務態度維度。持續改善機制： 針對品質評核結果，建立後續追蹤與改善流程，負責推動團隊達成服務品質指標的提升目標。關鍵流程優化與自動化： 負責審視與優化核心營運流程（如客戶開通、合規檢查等），透過跨部門協調推動系統化與自動化專案，以提升整體效率與準確性。 三、 策略協調與績效支持 績效管理支援： 協助建立並維護 OKR 追蹤與預警機制，與數據團隊及相關主管合作，確保團隊目標進度清晰可視並及時介入。資訊流通與文化推動： 建立有效的內部溝通機制，確保跨部門資訊的流暢傳遞，並透過文化活動（如成果分享會）推動團隊凝聚與積極文化。