SeaBank Indonesia

Proactively analyzes gaps with Bank's current system & process and designs recommendations to close the gap, balancing Anti-fraud controls with cost, operational, and customer experienceConducts fraud risk assessment in various departments within the Bank to prevent internal fraud within internal BankAssist the lead to provide analysis result to improve the process & system of Fraud Operation teamCollaborates with social media team to prepare Anti-fraud awareness contentsCollaborates with stakeholders all over the bank to manage things related to Anti-fraudConducts fraud risk assessment on new or enhanced featuresConducts Anti-fraud reports to regulator & internal BankAdhere with regulators & regulations related to Antifraud

Assist in analysing matters that affect the quality of the risk management in digital banking and the application of policies, both caused by internal and external factorsAssist collaboration with related units/parties in the preparation and review of risk management policies and methods of measuring risk managementAssist in conducting training, socialisation, explanation, and coordination with the first line of defense on the implementation of credit risk management policies and procedures

Conduct the standards and procedures that apply in communicating with customers.Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.