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L1 Customer Operations Agents, SeaBank
職缺描述
- Conduct the standards and procedures that apply in communicating with customers.
- Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
- Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
- Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
- Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
- Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.
職務需求
- Minimum 0-1 year of experience in Customer Operations or related positions.
- Minimum Diploma Degree from any fields.
- Must be willing to work in shifts.
- Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good communication and presentation skill.
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SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones.
SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience.
The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.