PT Bicom Mitra Solusindo

Setup and Maintain customer computers, server and network infrastructureAnswer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connectionsHandle incoming phone call and escalation of problemsUpdate information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

1. Menjual solusi, perangkat dan software IT 2. Mendapatkan customer baru dan menghasilkan order 3. Maintain hubungan dengan customer baru dan lama dan memaksimalkan penjualan 4. Membuat dan melaksanakan strategi penjualan dan pemasaran 5. Meeting, presentasi, mengunjungi dan menjual ke pelanggan baru dan pelanggan lama

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)