What You’ll Do
Handle customer inquiries and provide online support, addressing questions about exchange operations, account management, and trading processes.
Communicate with customers in the target language to ensure accurate information delivery and efficient problem resolution.
Collect customer feedback and suggestions, collaborating with the team to improve service processes and user experience.
Manage high work pressure and adhere to rotating shifts (morning, afternoon, night).
Participate in regular training sessions to continuously improve customer service and professional skills.
What We Look for in You
Shift Schedule & Remote Work
Ourbit is a cryptocurrency exchange focused on meme coins, dedicated to serving the Degen community. The team consists of seasoned industry professionals, including founding members from top-tier exchanges. The founder of the exchange is deeply involved in the Degen space and maintains close connections with teams like $BITCOIN and $MOG.