NESTLÉ VIỆT NAM

Main Purpose of Job: - Quality Specialist support their factory in specific areas of expertise: Food Safety, HACCP, auditing, Quality Systems, Product & Process Compliance, legal compliance, Zero defect Journey for below scope: 1/ Product scope: Nescafe powder product 2/ Ensure Quality Assurance System at related production area 3/ Eliminate defect at production area by using Q Pillar tools in Factory TPM journey Key Outputs: - Setting up Quality Systems, Product & Process Control - Ensure Compliance of Product & I&R Products - Building up set of Quality Standards, traning & verifying to ensure Q Pillar implementation at area People and know-how: - Promote quality awareness across the company. Contribute to competence development of quality professionals across the organisation. System design: - Defining and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product - Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products - Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards - Reporting and troubleshooting manufacturing process deviations and defects in finished goods. Quality mastership: - Supports the Nestlé Continuous Excellence program in the quest for zero defect, including root cause analysis after incidents (or near misses) and DMAIC. - Supports activities to achieve compliance with the Nestlé Quality Management System requirements and other applicable instructions and standards. - Deliver training for their specific areas of expertise. Quality auditing and verification: - In their specific area of expertise, assess that the Nestlé Quality Management System is in place, and is obtaining expected results in a given operating unit.

As a Website Performance Manager, you will lead the development and implementation of the GoodNes program in Vietnam and manage other related brand’s websites. You will be responsible for delivering the accelerated roll-out of the digital platform locally, while driving consumer engagement across the Nestlé brand portfolio. You will be working closely with key stakeholders and development teams to evolve the product development roadmap, adding and evolving key platform features and functionalities based on a deep understanding of business requirements, consumer needs, and market value. Key Responsibilities: • Own the deployment of the product vision and strategy for the GoodNes program and other websites, working closely with stakeholders and development teams to shape key platform features, services, and roadmap based on a deep understanding of business requirements. • Lead the accelerated roll-out of the GoodNes program in Vietnam, taking accountability for delivery in line with project plans and delivery dates. • Act as the champion for the customer experience, ensuring optimal delivery of the experience vision and value creation for both end users and the business. • Manage and prioritize the product backlog, features roadmap, and business requirements, aligned with the overall product strategy, vision, and goals based on evolving consumer and business needs. • Propose the decisions on what features to include in each sprint or release cycle, based on the value they will deliver to consumers and the business. • Act as the primary point of contact for all stakeholders (e.g., customers, partners, executives, and other departments) on matters related to the GoodNes program and other websites. • Build strong relationships with key stakeholders and external partners across all levels of the organization to ensure requirements are captured to inform the product roadmap. • Collaborate effectively with cross-functional teams (e.g., developers, designers, marketers, and Global team) to ensure that the product meets customer needs. • Continuously monitor platform performance, gathering feedback from consumers and stakeholders, leveraging data to drive decisions and prioritization of future enhancements. • Maintain a deep understanding of the competitive landscape, emerging external trends, and new technologies that may impact the product’s future success. • Demonstrate leadership and ownership of the product, inspiring others to share and contribute to the overall vision and goals.

Deliver operation and execution for e-Commerce business of all FnB categories under direction of eBusiness Manager by brand by partners, including growth strategy, strategic shopper marketing plan, optimized ecommerce media, CRM plan, portfolio management, promotion gift management, content building, monitoring, budget/investment planning & control. FnB eBusiness works directly with ePartner on the Marketing Planning and execution while the sales operation is led by NiM eCommerce Team. Strengthen relationship with external online customers: Based on JBP, breakdown into monthly Marketing & Campaign calendar by brands and by customer to avoid customers' conflict, strenthen dashboard from sell-in and sell-out. Optimize and tracking of investment mapping with Sales target.Ensure healthy metrics for online sales: traffic, %CR, offtake trend, ROAS & guided GMV from paid media...Lead Ecommerce Campaign & Merchandising Planning and execution.Lead Co-brand and partnership management to access potential matching target audience and extra value exchange .Ensure digital shelf & new initiatives update: SIS management, E-content, product page, landing page, thumbnail... 2. Internal collaboration with Brand team, Finance controller, Demand planning, Sales team, Channel development team: Co-Lead to build, consolidate, incorporate FY Marketing & Ecommerce campaign with brand campaign calendar from BU to ensure offtake grow inline with Bu strategyCo-Lead marketing solutions & Meta ads, Google performance ads: paid search, organic search (eRetailer Search), livestream, social activities, KOL affiliate, publisher affiliate,...Monthly detailed SKU sales booking with sales team based on latest update campaign calendarCommercial plan for gift with purchase and on-top gift scheme: campaign and BAUAnnual planning source of growth for Online channels3. Working with agencies and enablers for: Brief media based on EC target progress & campaign calendar, ensure optimize CPC and ROAS and to deliver with JBP commitment for platformsQuarterly catch up with Meta and Google for system update, new initiatives and cascade to media agencyQuarterly, H1, H2, AOP review with media agencyFind room to optimize and scale up efficiency media via market intelligence tools 4. With the support of local research, insight data from ePartners to develop deeper online consumer and shopper understanding for Nutrition Category. 5. Leverage this understanding to develop impactful media and ecommerce strategies to deliver the desired KPIs. 6.Ensure activities will comply to FTSE4Good , WHO-Code, Nestlé policies and Instructions and local legislation in the context of delivering objectives by self/entire team.

• Define strategies and plans for the brand that deliver incremental growth based on identification of new consumers, new shoppers, new territories and new sales channels. • Be the brand / business unit lead to win in rural in a big way. Integrate & lead cross functional planning with rural champion, Category Channel Sales Development, sales and brand building functions. Develop multi-faceted marketing plan and execution • Develop and propose an effective and strategic shopper path to purchase for the brand based on brand essence, communication strategy, and channel requirements. Support its implementation and continuously review the effectiveness of our path to purchase actions. • Contribute to the ICP (Integrated Commercial Planning) and MBS (Monthly Business Plan) process by identifying key opportunities and possible action plans for the Category/sub Category/brand. • Lead Monthly Business Planning process for the business unit. Be close to the business and understand deeper dynamics of sales • Manage and lead broader cross-functional / cross category projects which have implications beyond current core business - build the future • Develop and coach direct reports, ensuring PDP/PDG discussions are conducted on time. Make recommendations for inclusion in talent programs and succession plans as appropriate. • Ensure adherence to all company principles and policies.

- Organize general & leadership trainings and events covering all admin preparation: scheduling, communication, participant management and all necessary logistics based on training calendar. - Overall factory induction administration ensuring organized, updated tracking and reporting. - Manage timely and accurately training data records on system (Event/Session creation, training assignments, training record of training participants completion, course evaluation). - Develop, maintain and consolidate internal training reports (i.e. nomination, budget actualization) by using PowerBI - Prepare communication for training and/ or self-learning activities - Manage and prepare PR/PO and charge back process for general and leadership training. - Be the primary contact point for Nestlé learning system for training-related inquiries. - Other admin tasks assigned.

MAIN PURPOSE OF JOB: - As a key person in process team supporting the project lead working through all the design, implementation and start-up phases of project, have close alignment and collaboration with multiple stakeholders through the project life cycle - The role is to deploy & develop the filling & packing line from either technical center or supplier to meet the project requirements in terms of quality, scope, timing and cost. - Deliver expertise to project in area of filling & packing operation ensuring full compliances, health and safety, product safety and environment are never compromised A DAY IN THE LIFE OF A PROJECT F&P ENGINEER 1. Filling/Packing System Design: - Support Project lead in defining the project scope, goals and deliverables that support business goals in freeze dry filling area. - Work with process user/technical center and design consultant to finalize the required system design (including URS, P&ID and TPM characteristics). - Closely work with draftsman in developing the installation designs (BIM). - Ensure system design fulfill process operation requirement per Nestlé standard. - Create and review specifications of Freeze dry processing and components. - Assure all specifications are feasible to source by connecting to suppliers and manufacturing operations. 2. Project Management: - Support Project lead to create detailed project timelines, budgets, and resource allocation plans. - Identify potential issues and implement corrective actions as necessary. - Be responsible for the overall site filling & packing installation works and monitor the progress. - Manage the day-to-day operations aspects of the project - filling & packing works and support the E&A installation. - Close coordinate with construction streams and startup streams, ensure all the installation designs are fitting to the integrating BIM design and operational requirement, deliver the first-time right installation.3. Lead and manage: - Coordinate with external installation team to ensure a safe and smooth installation execution; resolve any conflict between owner-contractors and among contractors. - Mobilize resources (internal & external) - Execute on freeze dry filling/packing installation and commissioning timely by making sure product and testing quality level is appropriate. 4. Safety and Health: - Implement site HSE protocols to ensure installation work is done is a safe manner and observe all company/governmental regulations. - Promote development of environmental-friendly and sustainable solutions.

Assist E2E project manager for the Project planning of all stream’s activities, during the phase of design, implementation, commissioning and startup, ensuring all available resources and jobs are timely delivered based on given schedule.Develop and improve the Program to complete the Project's implementations based on budget, work schedule, and available resources, by producing reports with project management tools.Develop and monitor the integrated project schedule with engineering, operation startup, demand & supply, human resources teams, ensuring all the tasks/activities timely deliveredCalculate, report and update the actual project progress, and workout the rescue/mitigation plan in case of any variations.Organize and lead the weekly VPM (Visual Project Management) meetings for project team, to ensure that updated information of the project is permanently available, and collaborate in the activation of the other areas, to facilitate compliance with deadline objectives.Inform and analyze about any delays or about any failures to comply with the timescale of the Project and make proposals for improvements.

Studying the possible production of new/improvement project. Ensuring that the materials and products are used and manufactured in compliance with the local food regulations and Nestlé guidelines and specifications. Set the project time frame with an agreement from concerned departments such as Inter Market Supply, Purchasing, Innovation & Renovation, Engineering, QA, etc.Re-formulating the new product based on local raw materials and creating new formula upon marketing request in line with FDA regulations. Improve the existing products by adjusting the formula and production process, and by raw material replacement.Sourcing raw materials with the Purchasing Department, conduct kitchen trials for the formulation, and prepare cost estimated for marketing decision-making.Conducting pilot trials for parameter validation, sensory agreement and market consumer test and for preparing prototypes.Conducting industrial trials on the industrialization of products to ensure production line feasibility and to evaluate RM samples for material substitution or from alternative supplier.Working closely with the production on the first and second production lots to solve problems of production.Preparing technical documents for the FDA registration.Accountability for Studying "Keeping Quality Testing" of new product.Accountability for organization of sensory evaluation for new product development.Ensure that RMS formula record for future reference and "products files" to I&R, pre-HACCP and pre-QMS are prepared.Responsible for updating specifications of raw materials, packaging material, RMS and "BOM".Participate in the solving of current manufacturing problems and recommend modifications to the manufacturing processes to improve quality of the products.

Pay import tax of finished goods, inland charge to respective vendorSettle import tax of raw and pack, machinery.Create PO, adding condition cost for affiliate POQuarterly report to Industrial ZoneSolve Block, Park invoice to ensure timing payment to supplier.Apply for import permit of veterinary productsOcean freight/Air freight coordinator

Display every PO in SAP to download shipping docsDisplay every PO in SAP to download and reconcile receipt note and delivery noteExport orders report in SAP to download and reconcile SO/OBD/Billing number with export shipmentsCheck & verify export value in excel file: credit advice vs billing value in SAP vs commercial invoice value vs eCUS dataCheck & verify import value in excel file: debit advice vs PO value in SAP vs commercial invoice value vs eCUS dataCheck & verify hard copy of all import docs and export docs before sign-offCo-ordinate with Tax to provide accounting books as customs requirementsYearly tax reimbursement of imported materials to be manufactured solely for exportParticipate as a team member in the improvement projects, new digitalization tool/global application related to import export activities