Sr Manager, Customer Quality Engineering

Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the areas of the media and the end solutions, providing customers with the highest level of confidence in performance, features and quality. The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in high performance memory segment.

This role will lead a team of customer quality engineers located globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.

This position is based in MTB(Taichung), Taiwan.

Qualifications:

The ideal candidate will have experience in one or more areas below

Product, test, manufacturing, quality, system integration, or applications engineering experience in DRAM (HBM and/or Graphics)
Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements and finding optimum solutions to complex customer challenges
Strong technical experience in leading product quality, product development and/or field application engineering teams
Proven ability to lead multi-functional teams; finding solutions to solve complex problems
Cloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test and troubleshooting is preferred
Detailed knowledge of DRAM device physics
Requires 5+ years of people management
3+ years of experience in leading external customer facing communications
Ability to demonstrate problem solving and troubleshooting skills
Excellent verbal, written, and customer communications skills
Fluency in English is mandatory
Responsibilities include:

Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
Own and foster cross-department collaboration to align customer technical support
Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
Provide technical leadership guiding the team on customer problem resolution on Micron products
Drive problem-solving initiatives across the Global Quality/CQE organization
Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
Drive technical support to customers and the field sales teams by leveraging the expertise within Micron organizations
Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field)
Drive customer support excellence through metrics and processes and strive for continuous improvement
Work with Quality Management System (QMS) team to set up standard customer audits
Champion “voice of customers” on quality within Micron
Education Requirements

Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required