297026 OT Service Manager

Legal Entity: SAFC
Work Location: Flexible within Taiwan. Candidates located in Kaohsiung or Tainan are preferred.

Your Role
An exciting new opportunity has arisen to join the IT/OT team. In collaboration with site IT/OT teams and peers from other sectors, you will oversee all Electronics IT/OT applications, ensuring compliance with internal processes such as Data Privacy, Data Retention, Cybersecurity, and Disaster Recovery. You will own the IT/OT Service Management with sites, linking stakeholder voices to global projects aimed at enhancing IT/OT service delivery and maximizing value through integration with the IT service management framework (ServiceNow). Your interactions will extend to other core IT/OT pillars, including Portfolio Management, Architecture, and Cybersecurity, as well as corporate IT infrastructure and application teams. You will play a crucial role in the development and implementation of an IT service management framework tailored to IT/OT needs, aligned with business priorities, budget, and risk. Additionally, you will drive IT/OT inventory and CMDB programs while designing a cross-sector training strategy for IT/OT on IT Service Management and ServiceNow. Participation in cross-sector IT/OT service management Center of Excellence & Audits will be key to your success. You will also be responsible for stakeholder management, ensuring transparency in IT/OT service decisions and managing external partnerships with key IT/OT service providers. This role reports to the Head of IT/OT Enablement.

Who You Are

Graduate degree in IT/computer science, engineering, business/economics, or a related field.
Several years (ideally 5+) of experience in IT/OT.
Proficient in implementing IT Service Management practices leveraging the ServiceNow platform.
Knowledge of leading IT Service Management frameworks such as ITIL 3 or 4.
Domain knowledge in manufacturing processes, machinery, and control systems.
Expertise in integrating IT/OT systems into IT infrastructure.
Strong communication skills to collaborate with cross-functional teams and stakeholders.
Multicultural experience, fluent in English and at least one additional language.