296234 Customer Quality Specialist

Job Purpose:

This position is responsible to maintain the quality of QM data for Taiwan/China/SEA to meet internal/external customers’ requirement, and also share the solution for special request and troubleshooting.
In general, the role also needs to coordinate electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products’ quality aligns with customers’ expectations.
The business scope would cover Semiconductor materials in terms of Thin Film, Planarization, Specialty Gas and Patterning (Photoresist, and SP&C- Surface, Prep and Clean) portfolios
This position also administrates quality responses to meet customer acceptable timelines and supports efforts for continuous improvement and quality performance target/objectives achievement.

Your Role:

• The nature of the position is to understand customers, business and manufacturing interaction as well as knowledge of global quality management and local systems, processes and procedures.

The role covers:
• Taiwan QMS/Document system maintenance.
• To manage the data quality of SAP/ERP QM modules and data setting, and resolve SAP/ERP QM problem for TW/CN/SEA.
• To handle the data quality in LIMS and support to resolve problem of LIMS for TW/CN/SEA.
• Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports.
• Support or coordinate internal audits for plants within Taiwan.
• Attend customer meetings for complaints and coordinate resolution to meet customer’s expectations.
• Attend customer meetings to support customer process issues and resolution.
• Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues.
• Develop and support data and communication for Process Change Notification to local customers
• Prepare quality data package and present or support sales for new business opportunities
• Generate reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries.
• Take direction and implement improvements for quality performance proactive initiatives
• Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development.
• Work closely with cross functional teams globally to achieve business and quality targets.

Who You Are:

1. Education Level: Bachelor’s degree or above, preferably in chemistry or engineering
2. Working Experiences: 5 years’ minimum in chemical or semiconductor industry in quality role or similar
3. Professional Skills/Abilities:
4. Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 16949
5. Problem solving skills such as RCA, 8D, 5W3L, FTA
6. Familiarity with FMEA’s and Control Plans
7. Proficiency with Microsoft Office Application; plus reference for advanced MS application- ACCESS, Power Query, Power BI, Power PIVOT, Power Automate
8. Knowledge of SPC application(LIMS, JMP, Minitab), and ERP(SAP) as plus
9. Good English communication skills both written and verbal
10. Good communication with different functions and confidence interacting with internal/external customers