IT Officer 資訊專員

無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的資訊專員加入我們的團隊。

資訊專員
資訊專員確保無國界醫生（台灣）的資訊基礎設備與系統能有效運作、安全穩定並持續發展。透過提供使用者支援、帶領小型資訊專案、以及參與數位轉型，資訊專員在提升整體工作效率、韌性以及資料保護上，扮演了關鍵角色。

主要工作內容：

• 負責日常 IT 營運與使用者支援，包含 Microsoft 365 管理、員工帳號開通與停用、權限管理及設備支援。
• 維護辦公室 IT 基礎架構與服務的穩定運作，包括網路、Teams 電話、雲端服務及伺服器等。
• 處理 IT 支援請求與系統事件，並依據既定流程進行問題排除或升級通報。
• 執行例行系統維護與監控作業，如系統更新、修補程式管理及基本系統檢查，以確保服務穩定與安全。
• 協助推動數位工具與協作平台的導入與使用，並提供同仁操作支援及基礎流程自動化協助。
• 協助資訊安全、營運持續計畫（BCP/DR）及 IT 專案執行，並在需要時通報相關技術風險或事件。

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei.

IT Officer

The IT Officer ensures the efficient functioning, security, and development of MSF Taiwan’s IT infrastructure and systems. By providing advanced user support, leading small-scale IT projects, and contributing to digital transformation, the IT Officer plays a key role in enhancing productivity, resilience, and data protection across the office.

Major Responsibilities

• Provide daily IT operations and end-user support, including Microsoft 365 administration, user onboarding/offboarding, access management, and device support.
• Maintain the stability of local IT infrastructure and services (network, Teams phone, cloud services, and servers) following established procedures.
• Manage IT support requests and incidents, ensuring timely resolution or escalation according to support processes.
• Perform routine system maintenance and monitoring, including updates, patching, and basic system checks to ensure service reliability and security.
• Support the adoption of digital tools and collaboration platforms, assisting staff with usage, configuration, and basic workflow automation.
• Assist in IT security, continuity planning (BCP/DR), and IT projects, and escalate technical risks or incidents when necessary.

資格：

• 學士學位，資訊及相關科系。
• 具兩年以上資訊相關工作經驗。
• 至少二至三年資訊營運、技術支援或系統/網路管理的實務經驗。
• 具備 Microsoft Azure、Microsoft 365、Teams 及網路管理的基本基礎。
• 具備基本資安意識。
• 注重細節，擁有良好的組織與文件管理能力。
• 能在壓力下工作並遵守時限。
• 需具備良好的溝通能力。
• 擁有開放的心態，願意接受新挑戰。
• 具備良好的英文口語與書面溝通能力。

Requirements

• · Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 1–3 years of hands-on experience in IT operations, technical support, or system/network administration.
• Exposure to cloud services (e.g., Microsoft Azure, Microsoft 365, Teams telephony) and on-premises infrastructure management.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work under pressure and to respect deadlines.
• Good communication skills are a must.
• Possesses an open-minded spirit, demonstrate a willingness to embrace new challenges.
• Communication level in both spoken and written English

如何申請：

請進入我們的招募網頁(https://taipeimsf.bamboohr.com/careers/37?source=aWQ9Mjc%3D)應徵，填入相關資訊，並附上中、英文履歷、中文動機信（同時提供英文動機信者尤佳）、預期薪資與最早可到職日期等資料。如申請人於遞交申請表後四星期內未獲邀約見，即可視作其申請不成功。所有收集的資料僅作招募用途，並會嚴格保密。

無國界醫生致力於打造共融的工作文化環境，鼓勵並接納員工多元意見，我們歡迎所有性別、年齡、性向、國籍、種族、宗教信仰、能力及多元的人才加入團隊。

無國界醫生致力於建立保護（Safeguarding）文化；所有工作人員與社區在參與該組織的整個過程中皆感到安全和受到重視；所有人都知道在有疑慮時如何反映，並相信他們的意見會被傾聽和重視，且不會因此承受個人或職務上的負面影響。同時，組織在所有保障面向上力求採行最高的實務標準，而非僅為符合法規而滿足於最低標準。

本職務因工作性質需求，招募流程包含「性格特質測驗」，該測驗之目的在於評估應徵者與職務及團隊之適配度，且測驗內容不會包含「與執行工作無關之資訊」或要求提供隱私資料，測驗結果亦將嚴格保密並僅作為整體招募評估之參考依據之一，非唯一之錄取依據。應徵者需同意並完成相關問卷，方可進入後續甄選程序。

本基金會徵才時所收到之個人基本資料、照片、學經歷、自傳等資料，僅供本基金會人事招募之用。您的個人資料將受到嚴密保護，請參考我們的「隱私與個人資料保護政策」。

How to apply?

Please apply with a letter of a Chinese motivation (in English is especially preferred) and full resume (in both English and Chinese) on our website(https://taipeimsf.bamboohr.com/careers/37?source=aWQ9Mjc%3D). Applicants not invited for interview within 4 weeks may consider their applications unsuccessful. All information collected is solely for recruitment purposes and be treated in strict confidence.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Due to the nature of this role, the recruitment process includes a personality assessment. The purpose of this assessment is to evaluate the candidate’s fit with the role and the team. The assessment will not include any information unrelated to job performance, nor will it request private or sensitive personal data. The results will be kept strictly confidential and will be used only as one reference point in the overall recruitment evaluation, not as the sole basis for a hiring decision. Candidates must agree to and complete the assessment in order to proceed to the next stage of the selection process.

All personal information (photos, education and work experiences, letter of motivation etc.) received will be used solely for recruitment purpose. Your personal data will be strictly protected, please refer to our Privacy and Individual Data Protection Policy.