Mana-Mana Suites & Hotels

To manage, support IT systems and IT infrastructure (server, computers, networking, firewalls, switches, routers, emails). Ensure proper backup of critical systems and be able to restore in needed. To manage and monitor all installed systems and infrastructure. To install, configure, test and maintain operating systems and application software. To troubleshoot and fix hardware and software related issues. Evaluating and improve information processes as needed. Plan, organize and manage the entire operations of the Company’s Management Information System (MIS). Responsible to record and maintain IT infrastructure inventory list, license and hardware warranty renewal. Perform routine data checks, data analysis for generating report and analytical information support to team member & management team on periodic basis, in accurate & timely manner. Maintain & administer various systems such as create new user, access right, customization, technical support, etc. Ensure to integrate of new as well as upcoming technology systems. Perform as resource to all internal departments to plan, develop and control information systems plus workplace automation. Perform professionally with system users to assure information system strategies are associated with Finance, Payroll, Business and Personnel needs. Maintain, analyze, evaluate, user access, and update security settings and database integrity. Provide technical support related to IT issues, security, and latest trend of IT technologies to users. Identification of risks and opportunities and strengthening IT data security infrastructure. Liaise with vendors on IT procurement related to pricing and services. Maintain & ensure all IT infrastructure is in good working condition. (LAN, internet, VPN, servers, system configuration, computer, printer, CCTV, door access, Microsoft windows, application, email, etc.) Be available on call when IT issues arises & able to work in odd office hours when required. To assist in any other tasks/projects regarding IT as and when assigned.

To be responsible in implementing all marketing communication activities and strategies such as advertising, copywriting and preparation of promotional collaterals. Responsible for the designing of all printed materials, social media posts, press releases, speeches and E-news. To identify and solicit media partners. Marcom Developing and executing marketing strategies to promote a Mana Mana Suites products or services locally and internationallyResponsible for creating and managing advertising campaigns, developing marketing materials such as brochures and videos, and coordinating promotional eventsCraft and send regular newsletters with company updatesManage social media platforms and maintaining relationships with the media to secure coverage for the companyNeed to have a good understanding of company target audience and market trends to create effective marketing campaignsKnowledge in e-commerce, mass communication, creative graphic design, innovative copy writing, and editing.Ability to work independently and under pressure.Work closely with other departments within the company, such as graphic design and interior design, to ensure that marketing efforts align with the overall business goals and objectives Works with Front Office, Restaurant, Bar & Events departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.Maintaining a company's brand image and reputation, as well as driving sales and customer engagementAttends to client/media complaints, requests, and enquiries and, coordinates handling with departments concerns. Responsible for maintaining and updating the media listing for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.Handles all guest replies/complaints on OTA for the Hotel.Updates the content on the hotel pages of the Mana-Mana Suites website.Join social media groups and professional platforms to discuss industry-related topicsNetwork with industry experts and potential clients to drive brand awarenessGather customer feedback to inform operation and business development teams

Job Responsibilities 工作職責 Execution basic of HR functions including Recruitment, Compensation & Benefits, Payroll Administration, Performance Review, Training & Development, Employee Relations, Orientation Program etc and other work tasks are assigned by the supervisor. 人力資源職能的執行，包括招募、薪資與福利、薪資管理、績效評估、訓練與發展、員工關係、入職培訓計畫等，以及其他工作任務由主管指派。 Human Resources : 人力資源 Manage the end-to-end recruitment process, from job postings and candidate screening to interviews and on/off boarding. 招募流程作業，從職位刊登和候選人篩選到面試和入職/離職管理。 Maintain and update employee records, such as contact information and leave records. 維護和更新員工記錄，例如聯絡資訊和休假記錄。 Maintain accurate and confidential personnel records and HR documentation. 維護且保密人事記錄和人力資源文件的正確性。 To assist in preparing all employee’s EA forms. 協助準備所有員工的EA 表格。 Responsible for HR absence record monthly , ensure submission of the payroll-related documents to payroll administration on time and attend routine queries of employee-related 負責每月人力資源缺勤記錄，確保按時向薪資管理部門提交薪資相關文件，並參加員工相關的日常查詢。 To assist with management and execution employee benefits programs and ensure their effective communication to employees. 協助管理和執行員工福利計劃，並確保與員工的有效溝通。 Collaborate with managers to facilitate employee performance evaluations and career development plans. 與經理合作促進員工績效評估和職涯發展計畫。 Address employee inquiries, concerns, and conflicts in a timely and professional manner. 及時、專業地解決員工的詢問、疑慮和衝突。 Gather information and implement HR policies and procedures in alignment with company goals and legal regulations. 根據公司目標和法律法規收集資訊並實施人力資源政策和程序。 Updating all types of authority payments such as SOCSO, EPF, EIS, PCB. 更新所有類型的授權付款，例如SOCSO、EPF、EIS、PCB。 Administrative : 行政 Assist with general administrative tasks, including managing correspondence, filing documents, and organizing meetings. 協助一般管理任務，包括管理信件、歸檔文件和組織會議。 Manage office supplies and equipment, ensuring an adequate stock is maintained. 管理辦公用品和設備，確保維持充足的庫存。 Handle incoming and outgoing mail and packages. 處理傳入和傳出的郵件和包裹。 To handle staffs, claim reimbursement and to monitor and manage expenses. 處理員工事務、申請報銷以及監控和管理費用。 Replenish office consumables item e.g. stationery and pantry. 補充辦公消耗品，例如辦公用品。 文具和食品儲藏室。 Assist in organizing company events and arrange meeting, teambuilding and staff gathering. 協助組織公司活動並安排會議、團隊建立和員工聚會。