Technical Sales (Gen AI)
Job Description
- Engaging customer to explain technical detail of product offering
- Gather and clarify technical requirements and issues.
- Perform hardware and software installation, configuration, and maintenance of on-premise AI systems
- Diagnose and troubleshoot hardware, software, and network issues with assistance of Engineer
- Document all technical issues, resolutions, and client interactions in detail.
- Maintain an up-to-date knowledge base of hardware configuration, software application and AI application
Requirements
- Bachelor's degree or equivalent in Computer Science, Data Science, or a related field
- Solid understanding on current Generative AI trend and solution offering
- Able to articulate complex technical knowledge to layman explanation.
- Solid understanding on SDLC, deployment and support cycle of Software product.
- Solid understanding of basic troubleshooting techniques for hardware and software issues.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with attention to detail.
- Familiar with hardware components (i.e., MB, CPU, GPU, SSD, DRAM).
- Technical Skills:
- Linux command
- DevOps
- Generative AI
Job summary: We're looking for an AI System Support Engineer to deploy, maintain & troubleshoot on-premise AI systems and explain technical details to customers.
About us
MaiStorage Technology Sdn Bhd is a newly established IC design startup based in Malaysia, focused on pioneering advancements in NAND storage technology.
Our primary goal is to innovate and develop state-of-the-art NAND controller ICs and NAND storage modules, specifically designed to meet the high-performance and reliability requirements of data centers, artificial intelligence (AI), and the automotive sector.
As a subsidiary of Phison Electronics Corp (TWSE 8299), a Taiwan-based company founded in 2000 and renowned for creating the world’s first single-chip USB flash drive controller IC, MaiStorage will leverage the proven technology, expertise, and experience of our parent company. This strong foundation will serve as our springboard for innovation, allowing us to expedite time-to-market and deliver world-class, cutting-edge solutions from Malaysia to a global audience.