KKCompany

Team Segment : Music Current Team Focus: creating the legal music streaming platform with the best user experience in the Chinese-speaking world About the job: We are looking for a UX Researcher with a strong interest in entertainment, music, and idols to join our Product Development team. Our mission is to keep KKBOX the leading music streaming platform in the Chinese-speaking world by deeply understanding market trends and user needs. As a UX Researcher within the Product Department, you will collaborate closely with product managers, designers, data analysts, marketing, and business development teams. You will leverage qualitative and quantitative research methods, as well as data-driven insights, to uncover market and user needs. Your findings will directly inform product and go-to-market (GTM) strategies, ultimately driving greater impact for KKBOX in the marketplace. Responsibilities: Execute End-to-End Research Projects: Assist in conducting full-cycle user research projects—from research planning and interview execution to survey design and synthesis—under the guidance of a lead, ensuring all deliverables align with project goals.Support Research Planning Execution: Participate in discovery sessions with product teams to identify research needs, help develop research plans, and gather preliminary user insights to support short-to-medium-term product optimizations.Cross-Functional Collaboration: Actively partner with stakeholders including Product Managers (PMs) and Designers to share research findings, ensuring the user’s voice is effectively integrated into team discussions.Continuous Methodological Improvement: Learn and apply a diverse range of research tools and methodologies (e.g., interviews, usability testing, surveys). Proactively explore AI-assisted research workflows and refine professional expertise through team knowledge sharing.Iterative Reporting Refinement: Willingly engage in the iterative process of drafting and refining research reports. Work closely with leads to incorporate feedback, ensuring high-quality insights and professional storytelling.

Team Segment : Music KKBOX is one of the leading music streaming platforms in Asia, serving millions of users across multiple regions. The platform handles large-scale traffic and concurrent streaming workloads. Our infrastructure spans both on-premise data centers and cloud environments, leveraging global CDN networks and multi-region architecture to deliver highly available and high-performance services. The network infrastructure must support high concurrency, cross-region traffic routing, and highly reliable service operations. Responsibilities: Design and maintain the KKBOX network infrastructure to ensure high availability, performance, and reliability of production systems.Manage backbone network infrastructure, including firewalls, load balancers, routing, and hybrid connectivity.Monitor network environments and related services, analyze anomalies, and lead troubleshooting for network-related incidents.Lead incident response and root cause analysis for major network outages or performance issues.Design and implement network architecture optimization to improve system scalability and stability.Collaborate with development teams to improve infrastructure and service architecture.Participate in infrastructure planning, including hybrid cloud networking, traffic routing, and overall architecture optimization.

This role sits within the Solutions Business Billing Organization and owns the end-to-end commercial, service feature planning, and delivery lifecycle for enterprise streaming services. The position expands the existing Billing Business Operations responsibilities to include: Enterprise customer requirement convergenceFeature planning and roadmap collaborationPricing and quotation strategyCross-functional delivery and operational alignmentBilling and revenue execution This role acts as a bridge between business, service, and delivery, ensuring commercial commitments are successfully planned, developed, launched, and operationalized. Responsibilities: Billing Revenue Management Ensure billing aligns with contracts, service usage, and pricing models.Maintain revenue reporting, audit-ready documentation, and smooth contract-to-cash processes.Collaborate with Finance, Legal, JP TW Service Program Managers, Customer Success Program Managers (PMs) to optimize billing workflows, quotation templates, and pricing logic for accuracy, profitability, and operational efficiency.Continuously identify automation opportunities and improve recurring billing processes and reporting. Pricing, Quotation Commercial Operations Partner with Finance, JP TW Service Program Managers, Customer Success Program Managers, and Engineering to develop pricing and quotation structures that translate development effort and service usage into contracts.Review and optimize pricing tiers, bundled services, and margin structures, ensuring alignment with delivery capabilities and market value.Act as liaison to communicate pricing logic and value proposition to enterprise customers, supporting successful business engagement. Maintain and improve SOPs, documentation, and process training materials for quoting and contract approval workflows. Cross-Functional Delivery Operational Alignment Collaborate with PMs and Engineering to converge customer requirements, prioritize initiatives, and define service roadmaps for delivery operations.Resource Allocation Progress Control: Oversee resource planning and technical feasibility. Track RD progress to ensure on-time, on-budget, and high-quality delivery.Agile Flow Optimization: Continuously evaluate and optimize Agile/Scrum workflows to enhance cross-functional collaboration and operational efficiency.Serve as the commander for P0 emergency issues, coordinating cross-functional teams for immediate incident resolution and post-launch reliability.

Team Segment : Corporate Responsibilities: Develops and maintains investor relations strategy and annual plans.Creates presentations, press releases and other communication materials for earnings releases, industry events, and presentations to external stakeholders.Organizes conferences, road shows, earnings conference calls and investor meetings.Proactively identify and build relationships with institutional investors and equity analysts.Act as a strategic advisor to the executive team by synthesizing market feedback regarding the companys performance and strategic directionMonitor analyst reports and industry trends. Perform benchmarking against global peers to provide actionable insights for senior management on valuation and capital market positioning.Oversees the regulatory filings, announcements and material information releases (in cooperation with the Corporate Governance team).Actively participate in the IPO process, including the preparation of prospectuses, and manage domestic and international roadshows and investor conferences.Collaborate with the PR team to develop messaging for market volatility or sensitive corporate events.Develop and refine the companys equity story. Translate complex SaaS and streaming technology metrics (e.g., ARR, LTV, CAC, Churn Rate) into compelling investment narratives.Manages the IR portion of the company website.

Team Segment : MusicResponsibilities:Planning: Build media plans to meet client needs and ensure inventory availability throughout the sales processOperations: Document data flows, standard campaign operating procedures, and project-related issues analysis to determine areas of improvement and identify bottlenecks in the sales processSolution Provider: Work with other Monetization team members to resolve sales support issues in a timely mannerMonitor sales-related metrics and provide the sales analysis report by providing insight and offering analytic advice and analysis to guide the businessProvide recommendations to the Sales team to ensure the business requirements are metStrong and influential presentation skills and actively involved in supporting client meetings and sales pitches to drive revenueWork with cross-functional teams and provide input on sales operations policies and procedures based on sales feedback and real practiceFoster and maintain strong working relationships with critical business partners (e.g. Content, Editor, Legal, Finance, etc.) to expedite the review/approval processBe the trusted business partner to the Sales leads by partnering on how to optimize systems and processes to drive growthBe a problem solver

Team Segment : Music We are seeking a Monetization / Sales Account Executive with strong planning integration skills and execution capability. This role is responsible for developing brand clients and strategic partners, proposal planning, project execution, and long-term client relationship management. You will participate in large-scale integrated marketing, music and entertainment, live events, and digital content projects​. We sincerely invite you to join KKBOX and work with us to create impactful brand partnerships as trusted teammates. Responsibilities: Develop new brand clients and advertising agency partners, and manage existing client relationshipsUnderstand client marketing needs, prepare proposals, and execute projectsHandle pricing, business negotiations, contract signing, and renewalsWork closely with internal and external stakeholders to ensure smooth project execution and performance trackingAchieve individual and team revenue targets

Team Segment : Music Objectives of this role:KKBOX, a leading music streaming platform in Asia. We are seeking an experienced Mobile App Tech Manager to lead our iOS and Android engineering teams. This role combines hands-on mobile technical expertise with strong people and delivery leadership, ensuring high-quality client applications are delivered on time and at scale.You will partner closely with senior engineers to define technical direction, own execution outcomes, and maintain a healthy, high-performing engineering culture. Responsibilities: Take full ownership of Mobile (iOS/Android) delivery outcomes: roadmap commitments, milestones, release quality, and post-release stabilityIdentify potential risks in scope, timelines, or technical execution and take action to mitigate themPartner with senior engineers to evaluate technical designs, trade-offs, and long-term architecture decisionsEstablish and continuously improve engineering processes to balance speed, quality, and sustainabilityManage, mentor, and support engineers across different seniority levelsCollaborate closely with Product, Design, and Backend teams to translate product requirements into executable technical plans

Team Segment : Music As FANKLUB continues to expand its subscription-based brand partnership model, we are looking for a Brand Operations Subscription Solutions Specialist to support brand partners in designing, executing, and optimizing subscription-driven operations on the platform. In this role, you will translate brand marketing and operational needs into sustainable membership experiences that fans can engage with over the long term. Responsibilities: Brand Subscription Operations and Project Execution (50%) Support the development of subscription operating procedures for brands on FANKLUBAssist brands in planning member content, engagement mechanics, and execution rhythmsRegularly track brand performance, compiling execution records and data-driven insightsServe as the primary operations point of contact between brand partners and internal teams Content and Asset Production and Publishing (30%) Support the planning of brand content assets, including promotional, campaign, and member-exclusive contentManage backend content publishing and workflow coordinationProvide administrative and on-site support for brand marketing initiatives and offline events Contract and Administrative Coordination (20%) Support the tracking of brand partnership contracts and related documentationCoordinate administrative workflows with internal legal, finance, and business teamsBuild and maintain documentation for brand partnerships and subscription projects About KKBOX ONE and FANKLUB FANKLUB, created by KKBOX, is a next-generation platform for fandom and member engagement dedicated to deepening the long-term connection between artists, creators, brands, and their core fans. Starting from music and extending into lifestyle, culture, and educational content, FANKLUB harnesses the power of local fandoms while leveraging data and AI to enhance the user experience. Our mission is to build a content and relationship ecosystem that provides long-term companionship for every user.

Responsibilities: Lead financial forecast and regular budgeting process for the assigned scope of the business, including collecting operation plan and budget from various departments, advising operating guidelines, and preparing PL forecast, cash forecast, and financial update materialsSupport senior management team to analyze PL results and provide timely insights that enable them to manage business within targetDrive analytical and conceptual thinking with the business that extends beyond the PL into strategyCollaborate with multiple functions and participate in evaluation and implementation of key strategic initiatives across groups businesses

Team Segment : Corporate As a Senior Internal System Engineer in this team, you will aim to ensure that software delivery meets the needs of daily business operations within the company, enabled by your full-stack skills in Python and Next.js. Responsibilities: Write readable, testable, efficient, and maintainable codeDesign and implement extendable web applications in Python (Flask or FastAPI) and React/Next.jsEstablish CI/CD pipelines with automated testing and deploymentTroubleshoot service failures and fix functionality defectsBuild reusable components and internal utilities for team productivity improvementOperate and maintain services on Linux with Nginx/Apache reverse proxy